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Computer Lab Technical Supervisor
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Position Number: 1016337
Location: San Diego, CA
Position Type: Computing - Network/System Administration

Computer Lab Technical Supervisor

Location: San Diego, CA, US
Organization Name: Academic Technology Services
Job: IRC23901

Detailed Description
The Computer Lab Technical Supervisor is responsible for installation, configuration and maintenance of hardware, software, printers, scanners, and peripherals. Duties include ensuring the security of computers, care of the lab equipment, upkeep of supplies, and providing a smooth operation. The incumbent will be responsible for supervision, instruction, training and orientation of student staff, including demonstrating the proper use of computer hardware and software.

Provide technical assistance to patrons at any of the Academic Technology public or instructional labs. Offer basic training on use of supported applications; work with the desktop technicians to ensure proper maintenance and security of all aspects of the computer labs within the Academic Technology Services. Assist faculty with lab reservation or with special software requests; act as a back up to the Lab Manager with duties such as maintaining procedural or training documentation or website content development or updates. Responsible for the cleanliness and safety of all computing labs, conduct daily walkthrough of labs and perform tests to the systems and equipment to ensure that every component of the lab is working properly. Troubleshooting hardware and software issues and performing equipment repairs or arranging for repairs to be completed.
Provide initial orientation on the use of computer hardware and supported applications. Diagnose, repair, and maintain computer hardware, PC & Mac operating systems, software applications, and peripherals. Other responsibilities include testing, evaluating, and recommending hardware and software for assigned labs and instructional support of faculty. Supervision received:daily supervision by Computer Lab Manager. Supervision exercised: daily supervision of 30 or more Lab Assistants

Duties and Responsibilities:
Equipment Installation
Configures and installs PC and Mac hardware and software for academic computing labs and Instructional labs
Collects all documentation for installed computers
Collects computer inventory as it relates to physical location for inventory management
Assist with configuration and installations of printers and all aspects of their maintenance
Assist with installation and maintenance of printer server devices and applications
Assists with system security
Installs proper security patching including anti-virus and anti-spam software
Installs and sets up new or relocated printers and other peripherals

Equipment Maintenance
Diagnoses, repairs, and maintains various computer devices, network connections, workstation hardware and software
Performs preventative maintenance and installs upgrades and options on various computer devices, workstation hardware, and software
Contacts vendors for technical support and parts procurement both electronically and by telephone
Makes regular updates to tech support center to reflect the current status of trouble ticket requests
Documents problems and solutions for use by other team members
Participates as needed in Desktop Support Services and ITS meetings for process and computing support improvement
Performs additional functions incidental to computer support activities
Technical documentation on newly supported software and hardware
Timely deployment of computers and replacements of leased cycles
Staying abreast of emerging lab technology

Supervisory Responsibilities
·Handle absences, substitute coverage and lab announcement postings
·Schedule lab assistant hours and maintain payroll of all work study and casual workers
·Hire and orient new Lab Assistants and provide any technical trainings as needed
·Evaluate all FWS and Casual employees twice a year
·Supervises and coach student workers and their performance in the lab(s)
·Assist in scheduling lab reservations for faculty/staff use
·Upkeep and maintenance- cleanliness and smooth operation of the lab
Promote a strong customer service approach and responsiveness
Foster collaboration and dependability and self discipline

Job Requirements
Qualifications:
Minimum
·Associate's degree or technical diploma from an accredited higher-education institution and two years relevant experience; or high school degree and four years of relevant experience
·Two years of supervisory experience required.
·Strong knowledge and experience with Windows computers and operating systems and an array of technical proficiencies
·A+ Certification

Preferred
·Bachelor's degree from an accredited higher-education institution and two years relevant experience
·Proficiency in network communications
·Knowledge, experience with Mac and Linux computers and operating systems
·Able to work well with largely non-technical clientele and able to communicate effectively with students, faculty, and staff with differing levels of computer knowledge
·Knowledge or experience with the virtual desktop environment and setup
·Proven supervisory and organization skills, work well with minimal supervision, and have the ability to facilitate problem resolution
·Previous experience in Higher Education strongly preferred
·Experience managing computer labs and the software typically used to manage them (Ghost, Deepfreeze)
·Thorough knowledge of the use of microcomputers, their operating systems, their programming languages and the software packages available for them. Basic familiarity with terminal equipment and communications.

Performance Expectations: Knowledge, Skills and Abilities
·A solid understanding of PC compatible hardware
·Experience in diagnosing problems with computer hardware and software with the ability to apply solutions to the problems
·Experience in the installation of desktop systems including proper security patching and anti-virus deployment
·Experience in dealing with anti-virus, anti-spam, wireless communication, and security in the information technology field
·Experience with Networking Internet Protocols, such as TCP/IP
·Strong telecommunications skills including knowledge of both Ethernet and serial interface standards
·A working knowledge of standard applications (ex. word processing, spreadsheets, graphics, email, internet browsers, etc…)
·Strong customer service orientation
·Positive attitude and willingness to embrace change
·Team player, engaged with the management and team members
·Adhering to the polices, protocols and guidelines set by the department
·Excellent interpersonal communication skills (verbal, written and listening) since he or she will have daily interaction with students, faculty and staff
·Excellent documentation skills
·Ability to multi-task
·Ability to lift 50 pounds (monitors, printers, scanners, etc)
Certificates, Licenses, Registrations:
·A+ required
·Dell Certification must be completed within 3 months of employment
·N+ preferred
·MCP preferred
·MCDST a plus
Special Conditions of Employment:
Vacation opportunities may be limited August through September and during semester finals. May be required to work variable hours and overtime, including weekends.

Background check: Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes. Serious candidates are encouraged to request official transcripts to help expedite the hiring process.

Additional Details
Salary: $22.00 - $23.00 per hour; Excellent Benefits.

The University of San Diego offers a very competitive benefits package, to include medical, dental, vision, a 12% retirement contribution given to you by the University (with three year vesting period), and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer. USD: Human Resources: Benefits

Hours: 40 per week

Closing date: Open until filled

Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.

The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.

The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.

How To Apply

Click Apply Now to complete our online application. In addition, please upload a cover letter, resume and a document with links to your portfolio, artifacts and examples of any online trainings, computer and multimedia based teaching content that you have developed to your application profile for the hiring managers' review. If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at hr@sandiego.edu

Apply Now