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Northeastern University
  • Position Number: 1612858
  • Location: San Jose, CA
  • Position Type: Academic Advising

Academic Advisor

About Northeastern:
Founded in 1898, Northeastern is a global research university and a world leader in experiential learning. The same commitment to connecting with the world drives our use-inspired research enterprise. The university offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools. Our campuses in Charlotte, N.C., San Francisco, Seattle, and Toronto are regional platforms for undergraduate and graduate learning and collaborative research. Northeastern pursues advanced research in security and materials at the Innovation Campus in Burlington, Massachusetts, and in coastal sustainability at the Marine Science Center in Nahant, Massachusetts.

About the Opportunity:
The Graduate School of Engineering (GSE) is seeking an Academic Advisor to join its expanding Student Services team at our San Jose regional campus.

The position combines administrative and academic support for students, with collaborative support for departments and program directors on academic processes and University initiatives. The Academic Advisor provides support for graduate students in the areas of orientation, course registration, academic monitoring, documentation of curriculum exceptions, and graduation clearance in their assigned Master of Science programs. The Academic Advisor serves as a SEVIS contact for the high percentage of international graduate students in the program(s) s/he supports. While not responsible for visa compliance, the SEVIS contacts in the College partner with the Office of Global Studies to advise students on compliance requirements. The Academic Advisor provides academic and administrative advice to current graduate students on all aspects of the GSE and the University, and also supports the customer service function of the GSE with regard to inquiries (emails, phone calls, or drop-in-visits) from matriculated and prospective students. S/he performs tasks/projects as assigned by the Director of Student Services to support the Student Services function of the Graduate School and will collaborate with department program directors on academic university processes, such as the annual curriculum update. S/he will also coordinate with the Boston main campus and San Jose campus regarding student co-curricular events. The Academic Advisor is expected to collaborate with others involved with COE Graduate Education including cooperative education coordinators, graduate program directors, faculty, and admissions personnel to meet student needs and to identify opportunities for improvement. This position is expected to identify, recommend, and implement process improvements in all aspects of the position. This position requires occasional travel to the Boston main campus and/or Seattle campus for training purposes.

Master's degree required. At least one to two years related administrative experience. Demonstrated advising abilities. Ability to establish, refine, and be accountable for meeting goals in a dynamic work environment. Strong analytical, interpersonal, and organizational skills; proactive, organized, and attentive to detail. Ability to work independently and collaboratively. Excellent oral and written communication skills and team-building skills. Ability to communicate and interact effectively with individuals of diverse cultural backgrounds. Ability to set goals, multitask and manage time effectively. Ability to handle confidential and sensitive information. Ability to manage a high volume of students efficiently and effectively. Computer literacy requirements include strong working knowledge of Microsoft Windows environment including MS Word, Excel (intermediate level), and a good understanding of databases.

Preferred Qualifications:

Experience in academic setting highly desired. Experience working with international student populations highly desired. Expertise in policies and processes related to graduate student academic affairs, including registration, progression, academic standing, and graduation clearance highly desired.

Salary Grade:

Additional Information:

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

To apply, visit

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