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Kennesaw State University
  • Position Number: 4260216
  • Location: Kennesaw, GA
  • Position Type: Human Resources

Meal Plan Manager, Kennesaw Campus

Job ID: 258593
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Find your wings at KSU!

Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia's colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university's vibrant culture, diversity, career opportunities, and rich benefits make us an employer of choice. We are searching for talented people to join our mission. Come to KSU and find your passion.


Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Job Summary

Oversees the administration and operations of the Meal Plan office. Responsible for selling Meal Plans and providing customer support in the office. Responsible for the University Dining To-Go Program, CSA sales, for Faculty and Staff meal plan program, and Meal Plan Exemption process. Provides administrative and operational support for the University Dining Department as needed.


1. Manages meal plan sales for all students, faculty and staff through the mobile ordering App, Owl Express or paper contracts

2. Manages the Dining To-Go Program, serves as the main point of contact with our To-Go package manufacturer

3. Oversees the Meal Plan Exemption process, ensuring all students are communicated with, proper documentation is submitted, and review is completed by the Exemption committee

4. The primary liaison between the department and UITS, Housing and the Bursar's office for any student account needs and adjustments

5. Assists with CSA program and promotional sales in coordination with marketing as needed

6. Supervises assigned student assistants for additional meal plan sales support

7. Participates in tabling and other promotional events for University Dining

8. Advises department management on meal plan and dining dollar structure and assists in operational support and training as needed

9. Adjusts student accounts and pro-rations for withdrawals, late move-in, etc.

Required Qualifications

Educational Requirements
Bachelor's Degree from an accredited institution of higher education or an equivalent combination of relevant education and/or experience

Required Experience
Two (2) years of related work experience in a university dining meal plan office, customer service position, administrative or related position.

Preferred Qualifications

Additional Preferred Qualifications
Experience with systems such as Blackboard and Banner

Knowledge, Skills, & Abilities

Able to build strong and maintain internal and external relationships
Able to serve as a Crisis Coordinator for the University Dining Department
Able to switch focus quickly
Must be able to grasp and learn new systems/software quickly and easily
Able to handle multiple tasks or projects at one time meeting assigned deadlines

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), project management and presentation skills
Time management skills with a focus on prioritization
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite, Banner and Blackboard)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national, origin, race, religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007. Participant ID: 61415

Other Information

This is not a supervisory position.
This position has financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time

Background Check
  • Credit Report
  • Standard Enhanced + Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.
All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

To apply, visit

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