Job Details

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Northeastern University
  • Position Number: 2407244
  • Location: Boston, MA
  • Position Type: Health and Medical Services

Patient Assistance and Records Associate

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locationsin Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahantare nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs in a variety of on-campus and online formatslead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:
The Patient Assistance and Records Associate will assist the Patient Assistance and Records Supervisor in the day-to-day operation of the University Health and Counseling services.

Minimum of two years of related office experience, preferably in a university/college health center, or an applicable customer service setting.

Professional, diplomatic, reliable, personable, and consistent customer service skills

Experience in using Windows-based personal computer workstation, sufficient to demonstrate proficiency in several computer-based applications after training. This includes EClinical Works (ECW), Interactive Client, and other software.

Knowledge of Medical Terminology preferred

Ability to process phone and in person inquires in a fast paced, often stressful environment, while exhibiting strong communication skills, including listening, expression, and empathy.

Ability to provide clear, consistent and accurate detailed information regarding University Health and Counseling Services.

Preferred Qualifications:

Outgoing, pleasant team player who consistently and reliably builds positive customer relationships with students, families and colleagues through skillful problem identification and resolution. Via phone and in-person interactions.

One who possesses the maturity to accomplish the multiple tasks at hand, frequently under stressful circumstances, without losing his/her calm and professionalism
Rotating Saturday and evening coverage is required.

Salary Grade:

Additional Information:
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

To apply, visit

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