Peer Financial Aid Coach
College of the Mainland
Position Number: AS110P
Mid Point Salary Range: $12.50/hour
Position Type: Non-Exempt Staff
As a Hispanic Serving Institution (HSI), College of the Mainland was awarded a Title V Hispanic-Serving Institution Program grant award from the U.S. Department of Education (USDE). It is anticipated that the grant will be for a total of five years. The College is currently in year 4 of this grant. Incumbent will support the financial literacy educator and financial aid staff through active communication with students. This position is grant funded.
POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:
Contacting students via phone or email to check on their financial aid status;
Referring students to appropriate resources after determining their main concerns;
Representing the department at various outreach activities (on and off campus);
Facilitating the development of communication strategies for social media posts;
Attending weekly team meetings.
Some college experience and one (1) year of customer service experience.
Minimum Knowledge and Skills:
General knowledge or experience with federal, state, and institutional financial aid programs and requirements; College of the Mainland student population, departments, and resources; Business software programs;
Use of computers and related software application programs and social media applications;
Communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
Preferred Knowledge and Skills:
Knowledge of: Federal, state, and institutional financial aid programs and requirements; Financial literacy topics (preferred, but not required).
Special Instructions to Applicants:
All applicants must apply online at https://jobs.com.edu/postings/1880.
College of the Mainland is an affirmative action/equal opportunity institution and does not discriminate on the basis of race, color, sex, age, national origin, religion, disability or veteran status.
College of the Mainland does not discriminate on the basis of disability in the recruitment and admission of students, the recruitment and employment of faculty and staff, and the operation of its programs and activities, as specified by federal laws and regulations within Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990 and 1992.
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