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Massasoit Community College
  • Position Number: 2799352
  • Location: Brockton, MA
  • Position Type: Financial Aid

Senior Financial Aid Counselor

About Massasoit Community College:

We at Massasoit Community College pride ourselves in our tradition of excellence and in our historic mission of accepting all who desire to learn. Massasoit currently offers 41 associate degree programs in arts, sciences, and applied sciences and 24 certificates. The College also offers non-credit workforce development certificates; corporate training courses; adult basic education; personal enrichment classes; and Early College programs for high school students.

Students of color make up roughly half of all students enrolled and more than half of all Massasoit students are first generation to attend college. More than 900 students graduate from Massasoit with an associate degree or certificate each year.

Brockton, Massachusetts, home of Massasoit's largest campus, prides itself on its diversity of cultures and is home to approximately 95,000 residents. In addition, the college has a campus in Canton, a satellite location in Middleborough, and annually serves students from more than 35 cities and towns in Southeastern Massachusetts. Massasoit is one of the largest community colleges in the state.

Massasoit Community College is an affirmative action / equal opportunity employer who is committed to increasing diversity across all levels of the college. Candidates who believe they can contribute to this value are strongly encouraged to apply.

Job Description:

The Senior Financial Aid Counselor will be primarily tasked with the administration of federal, state and institutional aid which includes determining financial need, performing federal verification, awarding, and clearing students for disbursement. The incumbent is also responsible for providing quality customer service at MCC's new one-stop enrollment center and representing the Financial Aid Office at recruitment events throughout the year.

Responsibilities and Duties:
  • Assist with the administration of federal, state, and institutional aid programs.
  • Award and adjust financial aid in accordance with federal regulations and institutional policy.
  • Provide accurate and confidential financial aid counseling and guidance to students, prospective students and parents both in person and virtually.
  • Participate in new student orientations, open houses, financial aid nights, and other related events both on-campus, off-campus, and virtually. Requires occasional public speaking.
  • Provide quality customer service at Massasoit's one-stop enrollment center, Student Central.
  • Review federal tax transcripts and other confidential financial documents to determine financial need and eligibility for federal, state, and institutional programs. Perform federal verification, resolve conflicting information, exercise professional judgment and review appeals.
  • Assist with the administration of the non-participation policy and aid adjustments.
  • Work actively with other areas of the college to ensure a spirit of college wide collaboration, collegiality, civility, and teamwork.
  • Review students' Satisfactory Academic Progress and perform degree audits in accordance with federal regulations and institutional policy.
  • Provide flexible, responsive and high quality service to students, community, and staff, while maintaining high degree of confidentiality.
  • Assist in developing and editing web content, brochures and office forms and letters.
  • Focus on the Commonwealth's Equity Agenda by applying related best practices throughout all job functions.
  • Perform other duties as assigned.


Master's degree in Education, Business Administration, Accounting, Human Services, or closely related field; with two (2) year experience and/or training involving financial aid operations or loan processing; or an equivalent combination of education, training, and experience.

Preferred Qualifications:
  • Demonstrated knowledge of Title IV and Massachusetts Department of Higher Education regulations.
  • Strong customer service skills and the ability to work effectively in a culturally diverse environment.
  • Ability to independently manage multiple priorities and responsibilities in a fast paced, high-pressure environment, while maintaining composure and discretion.
  • Willing to work some evenings and weekends, as needed.
  • Ability and willingness to work at other Massasoit campuses/instructional sites.
  • Strong written and oral communication skills.
  • Experience working in a community college.
  • Knowledge of Banner system or similar student information system.

COVID VACCINATION REQUIREMENT: Candidates for employment should be aware that all Community College students, faculty, and staff are required to be fully vaccinated by January 2022. Accordingly, initial employment is dependent upon receipt and verification of full vaccination status records; details of how to fulfill vaccine record verification requirements will be provided during the hire and onboarding process.

Additional Information:

Position Status: Full-time benefitted Massachusetts Community College Council (MCCC) union position of Senior Financial Aid Counselor. For classification specification details please follow this link:

Number of Openings: 2

Hours: 37.5 hours per week, Monday - Friday; overtime required during enrollment periods and recruitment events.

Salary: $53,589 - $60,679 (annually) Grade 4, Salary is commensurate with education, experience and based on the MCCC Classification Study.

Worksite: Assignments will include all Massasoit sites.

Deadline to Apply: February 13, 2022

Application Instructions:

A cover letter and resume are required, please apply online. Resumes will NOT be considered without an accompanying cover letter.

Please Note: Faxed, emailed, or mailed in resumes and/or materials will NOT be accepted. Due to the high volume of applications we receive, we are unable to provide individual feedback on application statuses. Please refrain from contacting the hiring manager and/or hiring department via phone, email, fax, mail, third person party or vendor and in person. Failure to comply, may result in application withdrawal.

Massasoit Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the Interim Title IX Coordinator, Ruben Barato, 508-588-9100, x1415, Brockton Campus, Student Center, Room 208,, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

To apply, visit

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