Student Services Specialist I
TITLE: Student Services Specialist I
LOCATION: White Bridge Road Campus
RATE OF PAY: $14.58 - $17.50 hourly rate depending on experience
REPORTS TO: Director of Admission
This front desk position will be the first point of contact for new, continuing and prospective students. It is responsible for assessing student questions and determining the appropriate actions to take, as well as providing the information needed to enroll and be successful at NSCC.
ESSENTIAL JOB FUNCTIONS/TYPICAL JOB DUTIES AND RESPONSIBILITIES
Provides general information regarding admissions, financial aid, and student records to prospective students, faculty, staff, and the general public.
Provides student-centered services via various platforms while maintaining a professional and congenial demeanor.
Processes student requests for enrollment services
Assist students with using computer kiosks for admissions and financial aid services
Schedules appointments, coordinates access and distributes documents to other departments across campus.
Helps facilitate the resolution of student issues
Captures, reports and evaluates feedback for services provided in each student interaction
Collaborates in the evaluation of creative approaches to promote/advertise NSCC to prospective students
Other duties as assigned.
High school diploma
Minimum of two years' customer service experience
Proficiency in basic computer software
Excellent oral communication skills
Associate's degree or higher
Two years' experience working in Higher Education
Multilingual, preferably in Spanish and/or Arabic
Experience with Banner
General knowledge of student services policies and procedures
KNOWLEDGE, SKILLS AND ABILITIES
Intermediate to advanced computer skills
Aptitude for analyzing student questions and requests
Strong interpersonal and communication skills
The ability to work effectively with a wide range of constituencies in a diverse community
37.5 hours per week
May require some weekend and evening hours
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the job.
Nashville State is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA Employer
To apply, visit https://tbr.csod.com/ux/ats/careersite/8/home/requisition/4741?c=tbr
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