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Care Case Manager
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Position Number: 1981064
Location: Denver, CO
Position Type: Student Affairs and Services

Care Case Manager

Position Number: E 551
Salary for Announcement: The salary range for this position is $45,300 $68,000 The final salary will be commensurate with education and experience.
Employee Category: Administrators
Department: Student Care Center

Position Summary:
As a part of Student Engagement and Wellness at Metropolitan State University of
Denver, the Student Care Center is committed to student safety and well-being by fostering a university community of integrity and respect. The scope of the office includes the facilitation of non-clinical case management on behalf of the CARE Team (behavioral intervention team), generalized support and referrals for students in crisis, oversight of the Roadrunner Food Pantry, managing the Student Emergency Retention
Fund, assisting with public benefits and oversight of the Epic Scholars Program. The
CARE Case Manager is an integral part of the Student Care Center team. Please note:
This position is non-clinical,but does preliminary assessments for immediate mental health and crisis intervention needs (i.e.: suicidality).

This position coordinates applicable case management responses for students who
experience challenges that may interfere with their academic pursuits and/or may pose a threat to the health and safety of themselves, others, or place. This position supports the work of the University's behavioral intervention team for students (CARE Team). While maintaining appropriate professional boundaries, the Case Manager also works directly with students to manage support and/or safety related interventions referred to the CARE Team. The CARE Case Manager is responsible for ensuring thorough documentation/files for activities and cases. The CARE Case Manager actively collaborates and consults with faculty, Deans, advisors, health care providers on campus and in the community, law enforcement, parents, and colleagues across the institution to develop action plans related to student and community safety, and to ensure that plans
are executed as written. This position reports to the Director of the Student Care Center and supports the recommendations of the CARE Team. This position collaborates with other professional staff in the Student Care Center and the Dean of Students Office daily to provide timely case management for a variety of complex student needs.

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. We are a designated Hispanic Serving Institution located in downtown Denver. Our student population consists of nearly 50% first generation students and over 45% students of color.

Within the Division of Student Affairs, we strive to create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. Rather, it requires critical inquiry and dialogue and a commitment to action. We strive to provide a foundation for all community members to achieve personal and professional success.

Metropolitan State University of Denver is an equal opportunity employer.

Duties/Responsibilities:
80% Student Case Management and referrals coordination for the Student Care Center/CARE Team
Serve as a one point of contact for faculty, staff, and community members to express concerns regarding students who exhibit symptoms associated with distress. Actively work to develop rapport across the institution with faculty, staff, and students to increase visibility of Office programs designed to assist and intervene when students are in need of support for complex issues. Outreach to students in distress as identified through CARE reports or who call or visit the office, providing appropriate and timely interventions. Respond to critical incidents on campus as needed.
Make independent decisions, exercising sound professional judgment, in responding to student crises and/or in developing student case management plans. Manage a revolving student case load, assigned through the CARE Team, student conduct process, and/or at the request of the Director of the Student Care Center, Associate Dean for Student Engagement & Wellness or the Associate Vice President for Student Engagement & Wellness/Dean of Students.
Implement non-clinical interventions to provide care, support and resources for students who have challenges with their health/wellness, academics, behavior, safety or their general welfare, basic needs resources, public benefit assistance and financial concerns.
Liaise with health care providers on campus and in the community, law enforcement, parents, and colleagues across the institution to establish and ensure compliance with student action plans.
In coordination with the Health and/or Counseling Centers, provide post-hospitalization support to students returning from a mental/behavioral health setting and transitioning back to the University environment. Assess for immediate mental health and crisis intervention needs (i.e.: suicidality).
Assist students in navigating a variety of academic and financial appeals at the University.
Support the Student Care Center staff with food, housing, and other basic needs referrals for students.
Assist with referrals to/from the emergency fund, managed by the Director of the Student Care Center.
Manage highly sensitive case information and help manage workflow and urgency of cases, as needed. Adhere to and execute CARE Team protocols, including the maintenance of accurate electronic case management records.
Assist with conducting audits of case management records to ensure compliance with stated protocols. Maintains a system of follow up for students who are referred to campus or community resources, including providing services to encourage compliance with recommendations and care plans.
20% Dean of Students Office Support & Outreach
Participate in communication/outreach efforts on behalf of the Student Care Center, including presentations to faculty, staff, and students about the CARE Team, Dean of Students Office and related processes.
May serve on committees and assist with initiatives outside of the Student Care Center.
This position may occasionally be asked to assist with food procurement, fundraising efforts, assessment projects, and events for the Roadrunner Food Pantry.
Develop and maintain relationships with community and campus entities to stay updated on services that may be of value to MSU Denver students and/or who refer students to the Student Care Center/Dean of Students Office programs.
Carry out special projects on behalf of the CARE Team and/or the Student Care Center that are designed to enhance campus and student safety.
Assist with the assessment of student learning and/or the efficacy of Student Care Center
May provide direct or indirect supervision of graduate and undergraduate students.

Required Qualifications:
Completed Masters degree in social work, psychology, student affairs, criminal justice, or a
related field
One year of experience working with non-clinical case management, advising, or otherwise coordinating individual services for students and/or clients

Preferred Qualifications:
Experience working with student information databases/systems and familiarity with FERPA privacy regulations
Experience responding to crisis situations
Demonstrated experience working with diverse populations such as low-income, people of color, military veterans, DACA/Dreamers, and first-generation college students

Posting Date: 08/12/2020
Closing Date:
Closing Instructions: Open Until Filled

Special Instructions to Applicant:
IMPORTANT: In order to be considered as an applicant you must apply via the online application system, www.msudenverjobs.com.

References refers to a list of three professional references and their contact information.

Official transcripts will be required of the candidate selected for hire.

To apply, visit https://www.msudenverjobs.com/postings/13988