Job Details

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Lamar University
  • Position Number: 1172639
  • Location: Beaumont, TX
  • Position Type: Admissions/Enrollment


Director, Welcome Center 494937

Position Type: Staff

Position Number: 494937

Department: Enrollment Services

Job Summary/Basic Function:
Job Summary:
This position reports directly to the Executive Director of Admissions and Recruitment and is a key leader within the division of Enrollment Management. The Director of the Welcome Center & Campus Experience is responsible for providing leadership and supervision of the daily campus visit program as well as on-campus admission events. This director will collaborate with staff for implementation and execution of large group, small targeted visits, and daily and individual visits. Provide leadership for the Tour Guide program, as well as all recruitment events. Represents the face and spirit of the university by ensuring excellent customer service and quality follow-up and reporting for all prospective Cardinals visitors to the Beaumont Campus.

Job Responsibilities:
  • Responsible for management and oversight of all on-campus visit programs and daily campus visits
  • Work with Recruitment and Admissions leadership team to develop on-campus visit strategies
  • Evaluate effectiveness of daily visits and campus programs, using data to enhance program offerings and the visit experience
  • Provide leadership ensuring effective visit opportunities for diverse populations of students and parents
  • Oversee training of all welcome center personnel and student service areas in order to give focus on excellence in customer service
  • Monitor the entire welcome process in order access and provide a quality experience for prospective students and their families.
  • Maintains competency and professional currency through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as requested by office leadership
  • Serve as liaison between the new visitor welcome center and the University community, including the scheduling of use by University departments and organizations
  • Provide direction and leadership for Tour Guide program, creating a well-trained core of representatives for the University
  • Oversee recruitment events and evaluate their effectiveness as a function of yield initiatives, recommending improvements based on visitor experience and feedback
  • Make recommendations regarding the web site and publications to promote campus visit programs
  • Work with recruitment leadership to develop communication plans as a follow-up to campus visits
  • Attend various functions that merit Lamar University's attendance (i.e. scholarship award ceremonies)
  • Performs all other essential duties as assigned

    Minimum Qualifications:
    Qualifications:
    Bachelors degree required
    5 or more years of progressive higher education experience or related customer service field
    Demonstrated planning and event management skills
    Highly organized and able to maintain several different tasks simultaneously
    5 or more years of supervisory and leadership skills
    Related experience within a college recruitment setting
    Knowledge and experience working with technology including, but not limited to, Banner, Attend, Social Media Platforms, VisualZen, and CRM

    Preferred Qualifications:


    Security Sensitive Statement:
    This position is security-sensitive and thereby subject to the provisions of the Texas Education Code 51.215, which authorizes the employer to obtain criminal history record information.

    Salary: Commensurate

    Work Hours:

    Posting Date: 02/21/2018

    Close Date: 3/3/2018

    Open Until Filled: No

    Special Instructions:


    To apply, visit https://jobs.lamar.edu/.

    Lamar University is an affirmative action/equal opportunity employer. It is the policy of Lamar University not to discriminate on the basis of non-relevant criteria including, but not limited to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or veteran status in its educational programs, activities, admissions or employment practices.





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