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Program Coordinator (Student Services Professional II)
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Position Number: 3852458
Location: San Diego, CA
Position Type: Academic Vice Presidents and Provosts

Program Coordinator (Student Services Professional II)

Job No: 523626
Work Type:
Locations: San Diego
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)

Position Summary

The Office of the Vice President for Division of Student Affairs and Campus Diversity is responsible for the coordination and development of student services at San Diego State University including, but not limited to, Assistant Deans for Student Affairs; Career Services; Communications Services; Compact for Success; Counseling and Psychological Services; Educational Opportunity Program and Ethnic Affairs; Financial Aid and Scholarships; New Student and Parent Programs; Office of the Ombudsman; Residential Education; Student Ability Success Center; Student Health Services; Student Life and Leadership; Student Rights and Responsibilities; Test Office; Resource Management; Well Being and Health Promotion; SDSU Identity Centers and the Center for Inclusive Excellence; Central Office Leadership; Cultural Centers; Faculty & Staff Affairs; Regional and Transborder Affairs and Veterans Affairs.

The Associate Vice President for Student Affairs reports to the Vice President Student Affairs and Campus Diversity serves as one of the executive officers in the Division. The Associate Vice President is responsible for the direction and coordination of department programs/personnel as designated by the Vice President for Student Affairs and Campus Diversity. The incumbent represents the interests of the Division on a day-to-day basis at the sub-Cabinet level and is responsible for the promotion of student development through a program of co-curricular activities and services to students. The Associate Vice President is also responsible for the quality of the campus social, cultural and educational environment and the student services that enhance the University's academic programs and the intellectual and personal development of students on the San Diego State University campus.

The Office of Financial Aid and Scholarships (OFAS) supports students attending SDSU at all of the university's campuses - San Diego, Imperial Valley, and Global Campus. OFAS determines student eligibility for federal, state, and institutional financial aid funds and private/institutional scholarship funds according to applicable statutes, regulations, and requirements, and coordinates the administration of these funds with numerous external sources. The responsibilities are carried out by a highly trained staff using an innovative, state-of-the-art data processing system and an efficient and effective organizational structure. The Office's broad range of responsibilities includes awarding over $250 million of financial aid and scholarship funds coordinated and administered by the university, counseling students and parents about availability and eligibility criteria for all aid programs, coordinating reporting responsibilities with all funding sources, and managing aid delivery in a timely and accurate manner.

The management team (the Director, two Associate Directors, and two Assistant Directors) oversees all functions of the office, in consultation with the Vice President and Associate Vice President for Student Affairs and Campus Diversity Administration determines policy, approves procedures, manages the financial aid and scholarship funds and operating budget, collaborates with other university personnel, and provides a progressive and dynamic environment for staff to accomplish specified objectives. The financial aid and scholarship counseling and program administration staff (comprised of Student Services Professionals I,II, and III) counsels students and parents in-person and by telephone, administers assigned aid programs, scholarships and office functions, maintains applicant and award information in the financial aid and scholarship databases, retaining paper records only where required, evaluates all aspects of a student's eligibility including the exercise of professional judgment, and verifies initial and continued eligibility for various aid programs.

The Program Coordinator oversees all operational aspects of assigned financial aid program(s). The program assignment is based on the experience and skills of the individual and the needs of the Office of Financial Aid and Scholarships. This position will support the financial aid needs of students at the San Diego, Imperial Valley, and Global Campuses.

Develops and interprets policy and procedure in consultation with management, and advises staff, other program coordinators, students, and the public.

When working with federal, state, and local agencies, departments within the university system, and community organizations, a considerable degree of tact and persuasiveness is required to achieve the desired results of understanding and/or cooperation.

For more information regarding the Office of Financial Aid & Scholarships department click here.

This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

The individual hired into this role will work on campus at SDSU in San Diego.

Education and Experience

Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job-related field may be substituted for one year of professional experience.

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Specialized Skills

Excellent skills communicating with prospective students, current students, parents, high school counselors, and other student service personnel while maintaining tact and professionalism in difficult situations.
Ability to provide clear and concise explanations to a student, parent, or colleague for the basis for decisions, and the details of the financial aid application process, academic progress requirements, etc.
Knowledge of scholarship and financial aid related deadlines and reporting requirements.
Knowledge of financial aid programs, laws, rules, and regulations, and scholarship/financial aid policies and procedures.
Ability to use OFAS developed and maintained automated student financial aid and scholarship systems.
Ability to interpret and revise the needs analysis and financial aid award for individual students.
Ability to read and interpret federal income tax transcripts and understand their relationship to the needs analysis process and federal verification requirements.
Accurately assess a student's current and potential financial and academic circumstances, be responsive to the student's unique situation, and provide appropriate recommendations for planning strategies.

Preferred Qualifications

Experience working with the PeopleSoft Campus Solutions Financial Aid (FA) Module to administer financial aid and scholarships.
Experience working in a Financial Aid Department at a CSU and using CSU developed CMS Baseline modifications to the standard delivered PeopleSoft Campus Solutions FA module.
Commitment to the core values and philosophy of student financial assistance (e.g., ensuring access to education for the economically disadvantaged) through work experience, education or other experience or activities.
Manage multiple tasks in an environment of competing priorities through the use of effective organizational skills, successfully perform high volumes of detail-oriented tasks, and adjust to an extremely stressful, fast-paced environment.
Ability to establish and maintain effective, cooperative, and harmonious working relationships in circumstances that involve the denial of requests or the necessity to persuade others to accept a different point of view, while behaving professionally with tact, restraint and persuasiveness to achieve understanding and cooperation.
Exercise independent professional judgment without benefit of guidelines, set policies or formulas, ensuring regulations and policies are followed while meeting the special needs of individual students.
Ability to recognize potential problems and know when to consult with a manager on matters that have broader implications than can or should be dealt with independently.
Ability to rapidly acquire a general knowledge of the overall operation, functions and programs at San Diego State University.
Understand the role and use of automation in the delivery of financial aid and scholarships, to increase efficiency and accuracy and to provide excellent customer service.
Prepare and deliver informative, effective, and professional speeches/presentations, which include the use of PowerPoint software to present a professional image and message consistent with the values and mission of the OFAS.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $4,610 per month.

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $4,610 - $6,556 per month.

SDSU Vaccine Policy

The California State University has established a policy requiring faculty, staff, and students accessing campus facilities to be immunized against SARS-CoV-2, the virus that causes COVID-19. To access the SDSU campus, you must be fully up to date with your COVID-19 vaccinations, including a booster if you are eligible for one, or request a medical, religious, or off campus exemption, as applicable.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on February 15, 2023. To receive full consideration, apply by February 14, 2023. The position will remain open until filled.

The person holding this position is considered a mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.

Applicants with disabilities and applicants who require assistance completing an application may contact Pang Thao at pythao@sdsu.edu.

Advertised: Jan 31, 2023 (9:00 AM)
Applications Close: Open until filled

To apply, visit https://careers.sdsu.edu/en-us/job/523626/program-coordinator-student-services-professional-ii