Student Ambassador and Operations Coordinator
Carroll University
Classification: Support Staff - Full-time
Reports to: Associate Vice President for Enrollment/Director of Financial Aid
Description: The Student Ambassador and Operations Coordinator is an integral part of Carroll University's enrollment staff, which requires an enthusiastic, high energy individual, who is determined to see that prospective students and their families are served promptly, courteously, and appropriately.
Responsibilities:
Serve as primary supervisor and lead for over 60 student ambassadors assigned to the Admission's Office.
Recruit, hire, train, schedule, evaluate and perform other required administrative tasks relating to student staff including financial aid tracking
Develop and manage schedules for student ambassadors
Prepare and administer training materials for student ambassadors
Supervise campus visitor scheduling for all prospective student visits
Know, understand, and enforce all applicable policies and procedures related to the university and scheduling of campus visits
Assistant with database management
Provide support for communication campaigns in Carroll's recruitment database
Printing and dissemination of outgoing daily and bulk mailings
Manage inventory of admission publications
Support front office operations (which include office mail, phone, data entry, and visitor reception)
Perform additional duties as assigned
Qualifications:
Education and/or Experience:
High school diploma required; Associates degree preferred.
Minimum one year of administrative office or related experience is required.
Higher education work experience with knowledge of best practices is preferred
Technology Skills:
Excellent computer skills including proficiency with Microsoft Office Suite.
Ability to use database software.
Ability to use and maintain voice mail and e-mail.
Human Relations Skills:
Strong communication and organizational skills.
Ability to maintain confidentiality.
Customer service orientation.
Ability to multi-task and reprioritize responsibilities.
Ability to work in fast-paced and high energy environment.
Ability to listen effectively, work independently and as a part of a team.
Candidates must be willing and able to support and advance the University mission.
Job# 1819-122
Please reference job# 1819-122 and submit cover letter, resume and application to: hroffice@carrollu.edu
Human Resources
Carroll University
100 N. East Avenue
Waukesha, WI 53186
Carroll University does not discriminate in any manner contrary to law or justice on the basis of race, color, sex, age, religion, sexual orientation, national origin, disability or veteran's status in administration of programs or in the employment of faculty and staff. EOE
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