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Student Services Specialist I
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Position Number: 2037887
Location: Nashville, TN
Position Type: Student Affairs and Services

Student Services Specialist I

TITLE: Student Services Specialist I
LOCATION: White Bridge Road Campus
RATE OF PAY: $14.58 - $17.50 hourly rate depending on experience
DEPARTMENT: Admissions
REPORTS TO: Director of Admission

POSITION SUMMARY
This front desk position will be the first point of contact for new, continuing and prospective students. It is responsible for assessing student questions and determining the appropriate actions to take, as well as providing the information needed to enroll and be successful at NSCC.

ESSENTIAL JOB FUNCTIONS/TYPICAL JOB DUTIES AND RESPONSIBILITIES
Provides general information regarding admissions, financial aid, and student records to prospective students, faculty, staff, and the general public.

Provides student-centered services via various platforms while maintaining a professional and congenial demeanor.

Processes student requests for enrollment services

Assist students with using computer kiosks for admissions and financial aid services

Schedules appointments, coordinates access and distributes documents to other departments across campus.

Helps facilitate the resolution of student issues

Captures, reports and evaluates feedback for services provided in each student interaction

Collaborates in the evaluation of creative approaches to promote/advertise NSCC to prospective students

Other duties as assigned.

REQUIRED QUALIFICATIONS
High school diploma
Minimum of two years' customer service experience
Proficiency in basic computer software
Excellent oral communication skills

PREFERRED QUALIFICATIONS
Associate's degree or higher
Two years' experience working in Higher Education
Multilingual, preferably in Spanish and/or Arabic
Experience with Banner
General knowledge of student services policies and procedures

KNOWLEDGE, SKILLS AND ABILITIES
Intermediate to advanced computer skills
Aptitude for analyzing student questions and requests
Strong interpersonal and communication skills
The ability to work effectively with a wide range of constituencies in a diverse community

WORK HOURS
37.5 hours per week
May require some weekend and evening hours

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the job.

Nashville State is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA Employer

To apply, visit https://tbr.csod.com/ux/ats/careersite/8/home/requisition/4741?c=tbr