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Student Support Specialist
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Position Number: 1889500
Location: Madison, WI
Position Type: Admissions/Enrollment

Student Support Specialist

Current Madison College employees must apply to the internal career site by logging into Workday

Job Posting Date:
April 1, 2020

Application Deadline:

Salary Information:
$19.02 - $23.30

Department:
Financial Aid & Veteran Services

Job Description:

Madison College is now actively recruiting for the 2020-2021 academic year, which begins July 1. Join our dynamic team as a Student Support Specialist in our Student Financial Support Services area! We are seeking an energetic and dedicated individual who can provide high-quality responsive services at our renowned Truax Campus. If you are interested in making a difference for our students, staff and visitors at Madison College, apply now!

Madison College's dedication to promoting equity, inclusion and diversity is reflected in our Mission, Vision, and Values. Hiring an inclusive workforce that mirrors our student population is more than just a commitment at Madison Collegeit is the foundation of what we are striving to do. Come be part of our great team!

REQUIRED DOCUMENTS: cover letter, resume and answers to supplemental questions (bottom of posting). Failure to submit the required documents will result in the disqualification of your application.

This position will be open until filled, with a first review date of April 16, 2020, at 11:59 p.m. After this date, the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible.

Madison College offers a generous benefit program including health and dental benefits. The employee selected will serve a twelve (12) month introductory period. This position does not offer a relocation package.

This is a full-time, non-exempt, 40 hours per week; 52 weeks per year position. Monday and Tuesday from 9:30 a.m. - 6:00 p.m., and Wednesday through Friday from 8:00 a.m. - 4:30 p.m. Anticipated start date of July 6, 2020.

This posting may be used to fill similar vacancies that occur within six months of the closing date.

This position is located in the vibrant and diverse city of Madison, Wisconsin's 2nd largest city and state capitol. Nestled between two recreational lakes, Madisonians are offered year-round activities for all, including the Dane County Farmers' Market located around the Capital Square, more than 200 miles of scenic biking and hiking trails, world class restaurants, and numerous festivals and community events. Madison is consistently ranked as a top community in which to work, live and play. Madison offers a small town feel, with a big city impression. But, if that's not enough, Madison is just a short 125 miles northwest of Chicago and 77 miles west of Milwaukee. To learn more about what Mad-Town has to offer, you can visit www.visitmadison.com.

ORGANIZATIONAL FUNCTION AND RELATIONSHIPS

This position provides Payment Center, Enrollment, and Financial Aid customer service to prospective and current students in the Enrollment Services area. This position answers questions about Madison College and its processes; provides front-line services to students regarding their account, Admissions status, and financial aid eligibility; receives tuition payments; and utilizes various technologies to schedule appointments for the Admissions, Records, Registration, Financial Aid, and Veterans Benefits staff as well as register students for their classes.

This position reports to the Director of Student Financial Support Services and receives work direction from Enrollment Center Coordinators.

ESSENTIAL DUTIES

The following duties are typically expected of this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Advises, investigates, problem-solves, and resolves questions and issues from prospective and current students, alumni, parents, faculty, and staff regarding tuition and fee charges.
Prepares reporting of student account receivables and reconciliation with Student Financial Services for daily operations and reconciliation purposes.
Notifies students of delinquent accounts, maintains and documents student contact history, and prepares necessary follow-up for student documentation.
Maintains current knowledge of federal and state collection regulatory changes. Assists Enrollment Services by providing the following in-person services: appointment triage and scheduling; triage campus service referrals; document intake and review for Enrollment Services Units to ensure accuracy and completeness; processing records, registration, and account creation documents; and, respond to internal and external customer needs via CRM.
Provides clerical support and coordination through data entry, mailings, file set-up, and file maintenance or historical record keeping.
Responsible for Enrollment Center daily operations as well as acting as a liaison and contact for Madison College Public Safety, Custodial, Maintenance, and Facilities Service.
Demonstrates a commitment to the college values of excellence, respect and integrity.
Other duties as assigned by management of Student Financial Support Services.

KNOWLEDGE, ABILITIES AND SKILLS

General knowledge of cash handling processes, procedures, methods and terminology.
Working knowledge of federal and state cash management rules and best practices.
Demonstrated skill handling escalated situations and distressed individuals, while handling sensitive issues with confidentiality.
Ability to troubleshoot and resolve problems as they arise.
Demonstrated skill in communications and human relations with populations of diverse socioeconomic and cultural backgrounds and persons with disabilities.
Ability to use critical thinking skills to answer a variety of questions and determine the best course of action for the student.
Knowledge of modern office practice, grammar, spelling, punctuation and proper English usage.
Ability to work independently the majority of the time.
Demonstrated ability to use a variety of technologies including multifunction printers, facsimile machines, networked phones (CISCO) and computers, Microsoft Team Dynamics (CRM), enterprise content management (OnBase), customer queueing (Qnomy), student information systems (PeopleSoft), and technology with working remotely.

QUALIFICATIONS

1. Associates degree or two year technical certificate from an accredited institution in Business, Education Administration, Office Administration or related field; OR two (2) years (4,000 hours) of related work experience directly related to the skills required for successfully performing this position.

*Experience used as an equivalent of an educational requirement is in addition to any experience required by the position.

2. One (1) year (2,000 hours) of work experience within a higher educational institution. This experience must also include one (1) year of demonstrated experience in a cash-handling environment.

3. Preference given to applicants who are bilingual, preferred Spanish speaking.

4. Cannot be defaulted on federal student loans.

SUPPLEMENTAL QUESTIONS:

As a requirement of this application, please submit a MS Word or PDF document answering the following two supplementary essay questions below. Limit your answers to no more than two pages total.

1. Describe your experience engaging with a diverse student body and/or workforce.

2. How do you see this position impacting students and employees with varying beliefs, behaviors and backgrounds?

If you are experiencing application issues please contact the HR hotline, (608) 246-6900.

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in its programs or activities. The following person has been designated to handle inquiries regarding the non-discrimination policies: Rosemary Buschhaus, J.D., SPHR, SHRM-SCP, Associate Vice President, Human Resources, 1701 Wright St Madison, WI 53704 (608) 246-6900

To apply, visit https://madisoncollege.wd5.myworkdayjobs.com/en-US/jobsatMadisonCollege/job/Truax-Campus-Madison/Student-Support-Specialist_R0003015

About Us
Welcome! Thank you for visiting our career site, where Madison College is committed to matching talent to opportunity. We are known for our real-world, smart approach to learning offering students innovative, high-tech career pathways and college transfer opportunities with more than 150 programs to choose from. Madison College is a great place to work and has been for over 100 years, serving more than 33,000 students in 12 south-central Wisconsin counties. The College offers generous salaries, benefits, and an inspiring work environment. Employees enjoy a culture dedicated to lifelong learning, wellness and inclusiveness.

Take some time and look around once you've have a chance to explore our current opportunities, apply to the ones you feel best suit your interests, background and experiences. Thereafter, you can keep track of your application status and watch for new opportunities that might be of interest to you.

Along with our competitive wages, check out the benefits that we offer: https://madisoncollege.edu/careers
Learn More about Madison College: https://madisoncollege.edu/about

As part of the application process, finalists will undergo a background check including criminal history, educational verification, and references. Criminal history will not automatically disqualify you from employment. All cases are considered on an individual basis, and the offense will be compared to the position for which you are applying.