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Senior Case Manager

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Position Number: 6250773
Location: Cheney, WA
Position Type: Disability Services

Senior Case Manager

About Eastern Washington University:

Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. As the regions polytechnic, we are recognized for our distinctive approach to hands-on learning that leads to in-demand careers. EWUs 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washingtons second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelors and masters degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.

Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a 24-25 College of Distinction (CoD).

Money magazine recently named EWU as one of its Best Colleges in America 2024.

Tribal Land Acknowledgement
Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place-the knowledge that comes from the land.

Job Summary:

Reporting to the Associate Director for Support Services (SASS), this position serves as the lead case manager for Student Accommodations and Support Services. The Senior Case Manager is responsible for supporting the Associate Director for Support Services and takes point on specialized case management processes. The Senior Case Manager is responsible for facilitating/coordinating connection to support services for students to aid in student success and retention. In addition to managing cases, the Senior Case Manager will mentor all case managers in helping students navigate accommodations, university processes, basic needs support, academic resources, and serve as the primary leader in coordinating Passport student care for the SASS team.

The Senior Case Manager must be able to balance higher level cases, sensitive data, confidential communications, engage in culturally sensitive dialogue with multiple stakeholders, and work with students in crisis in a timely and efficient manner.

While the Senior Case Manager reports directly to the Associate Director for Student Support Services, they will be part of the broader SASS team and dedicated to supporting students with the goal of increasing student success and retention. They will build collaborative internal and external relationships, work closely with Student Affairs and University leadership to connect students in need of resources and support.

This is a revised position at the university, and we are looking for people willing to take initiative and be creative.

EWU is committed to supporting and promoting a workforce that is welcoming to all and encourages applicants of all backgrounds to apply for this position.

The salary for this position is $64,272. In addition to salary, the university offers a comprehensive benefits package including health insurance and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/ .

Required Qualifications:

Bachelors degree in Counseling, Education, Social Work, or a related field
Five (5) years of relevant professional experience that includes advising students or serving as a case manager
Experience interpreting a variety of documentation and determining appropriate actions
High level of cultural humility and experience working effectively with marginalized populations
Strong verbal, written, and interpersonal skills
Demonstrated experience with foster youth support services
Demonstrated experience with homeless/at risk of homelessness populations
Demonstrated experience with supporting students in crisis
Experience developing, coordinating, and planning training

Preferred Qualifications:

Masters degree in Counseling, Education, Social Work, or a related field
Knowledge of theories and practices related to college student development
Experience with assessment
Proficiency in EAB Navigate, AIM and Maxient software platforms
Direct experience working with college or young adult population with mental health, learning, attentional, or chronic health conditions
Demonstrated experience with disability/accommodation services
Mental Health Professional License
Bilingual

Other Skills and Abilities:

Job Duties:
Passport to Careers Oversight

Oversee Passport to Careers Program, including acting as Designated Support Staff for Passport to Careers at EWU, and primary case manager for 50-100 Passport-designated students
- May include supervision of Graduate Student for Passport Support
Co-manage Passport to Careers administrative duties and budget with supervisor
Facilitate emergency housing process with EWU Housing and other constituents
Coordinate Break and Summer Housing for students at risk of homelessness with EWU Housing and other constituents

Percent of Time: 35

Case Management

Manage individual caseload of approximately 100-150 (non-Passport) students per year, and maintain full, accurate, and up-to-date case records in appropriate case management systems
Provide consultation to faculty, staff, parents, and other health care providers, for purposes of care coordination and referrals to community and private resources as appropriate
Conduct individual intakes with students to determine appropriate supports, accommodations, resources, auxiliary services, and available supplemental information to support academic success, retention, and graduation.
Provide support, resources, referrals, resources, and assistance with navigating university-wide operations, on-and-off campus service coordination, accommodations, problem-solving, and help for students who are impacted by traumatic, disruptive, or disturbing life events (i.e., intimate partner violence, bias motivated incidents, major illness/injury, etc.)
Review and verify student submitted documentation in accordance with university policies
Ensure timeliness of student case management from referral/intake to administration of appropriate support measures
Develop individualized success plans students at risk of dropping out or withdrawing from school with colleagues as needed
Build, maintain, and enhance a sense of belonging and community for students who seek additional support or are eligible for SASS-supported programs.

Percent of Time: 35

Administration

Develop, implement, and evaluate annual goals, learning objectives, and program objectives for SASS
Assist with onboarding and provide mentorship of SASS Case Manager team
Maintain administrative reports, compile data on program activities, and coordinate assessment processes used to analyze and evaluate effectiveness of the SASS services, usage, and outreach
Coordinate tabling, outreach, and educational efforts for SASS team
Maintain a thorough knowledge of university policies and procedures as they relate to student accommodations and support services, communications, and university facilities
Maintain current knowledge of changes in university policies
Develop programmatic partnerships and coalitions with academic and administrative departments as well as student and community organizations
Promote support services and serve as a point of contact for campus partners
Serve as a resource by providing referral and assistance information to students, staff, and faculty regarding grievances, alleged discrimination, and harassment, in accordance with campus policies
Assist other administrative departments in responding to such complaints as needed
Analyze current issues, trends, and best practices - on the local, regional, and national level - related to accommodations, disability services, support services, inclusion, higher education, and students in crisis
Assist in maintenance of a bank of student support referral options throughout the Universitys primary service area that can serve specific student needs {childcare, SNAP, housing, food assistance, mental/physical/social/spiritual health, and culturally relevant resources)
Monitor Passport student supply closet and inventory
Serve on university and/or division committees as appropriate
Other duties as assigned by supervisor(s)

Percent of Time: 30
Conditions of Employment:

This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.

This is an Administrative Exempt position and is covered by EWU Policy 406- 01, Exempt Employment
https://inside.ewu.edu/policies/knowledge-base/ewu-406-01-exempt-employment/

After starting employment, employees will complete the required training. Online training can be accessed at https://inside.ewu.edu/hr/training/orientation/ or complete the training in person or via Zoom. In person and Zoom training opportunities will be posted on InsideEWU and are listed on our Human Resources site: https://inside.ewu.edu/hr/training/

Note: Interviews might be conducted via Zoom (camera must be enabled). If so, candidates must be able to demonstrate competence using Zoom and other technologies.

Salary Information:

The salary for this position is $64,272.

Posting Date: 04/25/2025
Open Until Further Notice: No
Closing Date: 6/2/2025
Screening to Begin: 5/5/25

Special Instructions to Applicants:
Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.

To apply, visit https://jobs.hr.ewu.edu/postings/13627