Job Details

Associate Director of Housing Operations

Position Number: 6773008
Location: West Hartford, CT
Position Type: Residence Life and Housing

University of Hartford

Associate Director of Housing Operations

FLSA Classification
EX

Reports to
Interim Director of Residential Life

Salary Range
E

Weeks Per Year
52

Work Week
40 hours (minimum)

Position Summary
Provides strategic and operational leadership for the university's on-campus housing system; responsible for the overall administration of housing assignments, occupancy management, housing software systems, facilities coordination, fiscal operations, and customer service related to residential housing. Ensures that housing processes and physical environments align with the department's mission to create safe, inclusive, and engaging living-learning communities that promote student success and belonging. Serves on the leadership team providing vision, goals, and program implementation for professional and graduate staff members, Resident Assistants, student leaders and residents. Performs all duties in full support of the University's mission, understanding the positive and effective execution of these duties are instrumental to the education of the University's students.This is a 12-month, live-on staff position with on-call responsibilities. At times this includesunpredictable evening and weekend work hours; some weeks require more than 40 hours.

Hiring Range
Budgeted Starting Salary is $58,250 to $68,000, including room

Key Responsibilities
Housing Administration and Operations

Oversees housing assignment processes, including new student placements, room selection, mid-year transitions, and summer housing.
Supervises office and residence hall card access and key management, housing charges and cancellation fees, and department technology initiatives.
Monitors and manages contracts with outside vendors.
Primary point of contact for billing related questions, including damage billing. Maintains card access and key management
Manages housing management system (e.g., StarRez) ensuring accurate data, efficient workflows, and integration with campus systems; provides training and support to for StarRez for the department.
Develops and implements housing occupancy projections, manages waitlists, and coordinates with Admissions and Institutional Research on enrollment trends.
Leads communication strategies related to housing processes, timelines, and policies for students and families.
Oversees furniture inventory, storage and replacement processes. Participates in capital project planning and sustainability initiatives
Provide weekly occupancy reports to DSS leadership team and director of residential life
Serves as a member of an on-call team to provide support and direction to Resident Directors and Graduate Assistants managing campus emergency and crisis situations.
Manages the administration of the University's conference specialty housing program. Responsible for management of conference staff, guests, clients and services. Provides training and day to day management of conference team members. Maintains relationships and communicates with year-round with campus partners and clients
Manages specialty housing, including but not limited to, orientation exchange programs and corporate partners

Facilities and Maintenance Coordination

Serves as the primary liaison with Facilities and Public Safety to ensure timely maintenance, cleanliness, and safety of residential facilities.
Directs and trains staff on housing openings, closings, and turnover periods, including room inspections, health and safety inspections and damage billing.
Collaborates on capital planning, renovation schedules, and furniture replacement cycles.
Collaborates with Procurement with management of on and off campus services including laundry, purchasing materials and supplies, custodial services and managing related expenses and budgets. Referrals to appropriate offices for assistance (i.e. information technology, classroom reservations).
Actively participates in strategic planning, problem solving and operational meetings to develop and improve the conference and specialty housing programs

Fiscal and Business Management

Develops and manages housing operations budget, including revenue projections, rate setting, and expenditures.
Monitors housing occupancy and financial performance, preparing reports and analyses as needed.
Ensures billing accuracy, refunds, and charge processes in collaboration with the Bursar's Office.

Leadership and Supervision

Supervises full-time Assistant Director of Operations in the fulfillment of their responsibilities. Indirectly supervises front administrative staff and housing operations staff involved in housing assignments, operations, and customer service.
Provides training, professional development, and performance evaluations for staff.
Participates as a key member of the Residential Life leadership team, contributing to departmental planning, assessment and implementation of the residential
curriculum
Maintains a student-centered approach by providing a quality customer service experience for current and perspective students, families, faculty and staff. Provides clarification on policies, addresses residential life concerns and responds to inquiries.
Assess student needs and participate in the development of the residential curriculum, programs and initiatives to increase student retention.
Partners with Associate Vice President for Student Success regarding medical housing and emotional support animals.
Serves on shared leadership campus wide groups.
Establishes and maintains relationships with students, families and community members and assistance in creative an active commitment to a diverse, equitable and inclusive residential community.

Policy, Compliance, and Assessment

Develop and enforce housing policies in alignment with university and legal standards.
Responsible for following and implementing deferral and state regulations as they relate to residential life, DSS functions, fire safety, emergency and risk mitigation and Clery Act as well as University policies and procedures. Serves as a Campus Security Authority with regard to Clery Act reporting.
Ensure compliance with fire safety, ADA, and health regulations in residential facilities.
Communicates policies and processes to constituents, with an annual review for accuracy. This includes inclusive and innovative policies and practices that foster and advance equity and inclusion.
Assess housing processes and student satisfaction to inform continuous improvement.

Performs other related duties as assigned.

Posting Number
PS1166P

Working Conditions
Normal office situation, Requires travel, including overnight stays.

Education
Masters Degree Required

Physical Effort
Typically sitting at a desk or table,Typically standing and/or walking.Intermittently sitting, standing, stooping.

Special Skills
The ability to work effectively with diverse groups.

Desired Start Date

Position End Date (if temporary)

Close Date
2/3/2026

Open Until Filled
Yes

Special Instructions Summary

For full application instructions and position description, visit: https://hartford.peopleadmin.com/postings/7607