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Student Employment Ops Admin

Position Number: 4834071
Location: Boston, MA
Position Type: Human Resources

Student Employment Ops Admin

About the Opportunity

JOB SUMMARY:

Reporting to the Director, the Student Employment Operations Administrator will assist with the administrative operation of the Office of Student Employment, Graduate Assistantships & Fellowships (SEGAF).

The Operations Administrator will be responsible for the semi-monthly and weekly payroll operations, hiring operations and customer service operations; training and implement trainings for supervisors and student employees; and assisting with the training of all office staff regarding financial aid regulations, payroll policies and procedures along with the use of the SEGAF systems.

The successful candidate will demonstrate maturity, tact, and the ability to maintain a high level of confidentiality. Must demonstrate willingness to assist others with a broad range of tasks. A positive mental attitude and a sense of humor under pressure are critical. This is a high volume office that requires an individual with strong attention to detail and follow-through. Must be able to manage deadlines, to work independently and to function as a solid team member. Should be comfortable taking initiative, but also knows when to ask for help.

A creative thinker who keeps in mind the mission and customer service experience of the office is preferred. Qualified candidates will have excellent written and verbal communication skills, strong time management skills, and a customer service focus. We are looking for a focused and detail oriented professional who is experienced in cross communication with multiple demographics of clients. Flexible and enjoy the administrative challenges of supporting an office of diverse people.

RESPONSIBILITIES INCLUDE:

Assisting with monitoring all Federal Work-Study earnings for compliance with federal regulations, MA state regulations and budgetary limits. Primarily responsible for the Job Location and Development (JLD) federal program, including tracking of hires and earnings for the federal reporting process.
Conducting site visits to ensure compliance with all employment regulations. They will serve as the primary point of contact for office operation and budget management. This position is responsible for maintaining office communication, streamlining administrative procedures, campus involvement initiatives and operation effectiveness assessments.
Resolving student employment inquiries in regards to student I9 status check, work study, COOP, Employment Verification, off-campus employers job posting, Workday support, Job changes, international student hire, timesheets, payroll discrepancies via Teams message, email, Supervisor Teams channel, ServiceNow, phone, and Walk-Ins.
Preparing and providing one-on-one supervisor trainings, group training and monthly Supervisor Town Hall sessions to staffs and faculties across all campuses.

MINIMUM QUALIFICATIONS:

Bachelor's degree required
Minimum of four years' experience in an office environment, preferably in an academic environment.
2 - 3 years of experience with student employment and payroll processing in a higher education setting. Understanding of general finance and budgeting preferred.
Ability to build consensus and relationships among managers, partners and students.
Proficiency in the Microsoft Office Suite and a high level of comfort working with technology are required. Familiarity with Outlook, Excel, PowerFAIDS, Adobe Acrobat, Workday, ServiceNow, Concur, Salesforce, Fragomen (I-9 processing system) and/or Banner systems a plus.
Understanding of training platforms capabilities that conjoin in-person, online or video training and tracking preferred.

Position Type

Enrollment

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.

To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Student-Employment-Ops-Admin_R121182