Job Details

University of North Carolina at Pembroke

Administrative Support Specialist - 227

Position Number: 6826726
Location: Pembroke, NC
Position Type: Registrars

Administrative Support Specialist - 227

Division: Academic Affairs
Department: Registrar's Office
Working Title: Records Specialist - 227
Vacancy Type: Probationary Permanent Full Time

Min T/E Requirements:
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

FTE: 1
Salary Range:
Hiring Range: $37,486 - $41,388
Position #: 227
FLSA Status: Non-Exempt
Months per Year: 12
Work Schedule: 8:00 a.m. - 5:00 p.m.
Work Schedule Type: Monday - Friday

Primary Purpose of Organization Unit:
Focusing on Technology, Compliance, and Quality, the Registrar's Office connects students, faculty, and staff with approved policies, procedures, and processes to maintain timely and accurate academic records and curriculum. We balance best practices with forward thinking and new technologies to provide quality and compliant services to students, faculty, staff, and the community.

Primary Purpose of Position:
The Administrative Support Specialist (Records Specialist) plays a vital role in the daily operations of the Office of the Registrar. This position supports students, faculty, and staff by executing cross-functional aspects of registration and records management. The Records Specialist is responsible for answering, addressing, and directing incoming calls to the Registrar phone lines, emails to the Registrar inboxes, assisting walk-ins, and processing various requests such as name/address/major/term change, add/drop/withdrawal, and others. This position is the primary processor of outgoing transcript operations and course section maintenance.

Job Description:
Duties and Tasks:

Respond professionally, accurately, and clearly to inquiries from students, faculty, and staff regarding academic policies, processes, records, registration, and scheduling (in-person, email, and phone). Support academic record requests, and registration processes - course add/drop/withdrawal, program/schedule/term adjustments, etc., and the academic schedule.

Address transcript requests as well as associated systems and inquiries. Oversee the accurate and timely maintenance of academic course sections.

Provide support to other Registrar Office functions, such as room scheduling, conferral processing, graduation, academic catalog, and transfer credit evaluation.

Process mail and scan documents into corresponding student files. Update standard operating process documents. Administrative tasks to support compliance and efficiency.

Contribute to the success of official events, including, but not limited to, commencement and new student orientation, which may occur in evenings and at weekends.

Perform other duties as assigned.

Management Preference:
Skills & Abilities: High School diploma required. Associate's degree or higher preferred. Minimum one (1) year of office administration experience; or any equivalent combination of education, training and experience. Skills and Abilities:
Exhibit a cheerful, positive, loyal, team-member attitude toward the purposes, programs, policies and goals of the university. Dedication to customer satisfaction by providing quality, timely and accurate services. Skills in active listening, critical thinking, verbal and written communication. Ability to work with diverse populations and build relationships in a team environment. Analyze and evaluate a situation to address/route appropriately. Ability to handle multiple work unit priorities and projects independently. Ability to work with organization, accuracy and diligence. Ability to multi-task and prioritize competing deadlines in a high-volume, fast-paced environment and to switch between tasks if required. Ability to maintain confidentiality and compliance. Ability to adapt, change and learn new procedures. Skill in the operation of a variety of office machines including, personal computers, telephones and copiers, filing and recordkeeping, English composition, grammar, spelling and punctuation and basic math. Proficiency in MS Office and other related programs and ability to assimilate new technologies quickly. Knowledge of common higher education standards, policies and procedures. Student Information System experience preferred.

Lic or Certifications Required by Statute or Regulation:

Job Opening Date: 01/02/2026
Job Closing Date: 1/16/2026
Open Until Filled:
Posting Category: Administrative Support
Posting Number: SPA00715

Special Instructions to Applicants:
This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process.

UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

To apply, visit https://jobs.uncp.edu/postings/12889