Job Details

EDP Systems Analyst IV-Network Operations - Bunker Hill Community College

Position Number: 6849903
Location: Boston, MA
Position Type: Computing - Network/System Administration

EDP Systems Analyst IV-Network Operations - Bunker Hill Community College
Position Title: EDP Systems Analyst IV-Network Operations - Bunker Hill Community College

Location: Boston, MA Category: Classified Staff Posted On: Mon Jan 12 2026 Job Description:

As a member of the Information Technology Services Network Operations team, the EDP Systems Analyst IV reports to the Senior Director of Network Operations, provides technical support to the highest standards for the Bunker Hill Community College (BHCC) by maintaining the performance, resiliency, security, and availability of all network communications, server infrastructure, and related services required in day-to-day operations for the BHCC's staff, faculty, and students. This includes monitoring and maintaining health, integrity, and security of systems located in the data center and throughout the network. This position will work closely with other members of Information Technology Services.

Job duties:

Perform troubleshooting and resolution of network security and system administration issues.
Monitor and maintains the security, health, and integrity of its network infrastructure.
Provide support for new staff and faculty user account creation and user accounts, terminations as communicated by Human Resources.
Provide support for new student account creation.
Work with and manage telephone/voice, faxing and printing related services.
Work with third-party contracted managed services vendors, including but not limited to Office365, Barracuda Email services, and CrowdStrike Anti-Virus.
Identify user needs and resolve through appropriate technical infrastructure and services
Monitor and resolve IT Network Operations helpdesk requests, act as Tier IV escalation for Tier I, Tier II, Tier III support staff.
Administration of switches, firewalls, phone systems, WIFI.
Apply security updates and patches to various network infrastructures.
Deploy and maintain network servers, including Windows OS and Linux OS.
Occasional travel to other Bunker Hill campuses (Chelsea and China town) to perform related network administration and support duties as needed.
Performs other duties as assigned.

Job Requirements:

Applicants must have at least (A) five years of full-time, or equivalent part-time, professional experience in electronic data processing, of which (B) at least three years must have been in work in which the major duties included computer systems analysis, or (C) any equivalent combination of the required experience and the substitutions below.

SUBSTITUTIONS:

I. An Associate's degree with a major in the field of data processing or computer programming may be substituted for a maximum of one year of the required (A) experience.*

II. A Bachelor's degree with a major in the field of data processing or computer and/or information science may be substituted for a maximum of two years of the required (A) experience.*

III. A Graduate degree with a major in the field of data processing or computer and/or information science may be substituted for a maximum of two years of the required (A) experience.*

IV. A diploma for completion of a two year full-time, or equivalent part-time, program in a recognized non-degree granting business or vocational/technical school above the high school level with a major in the field of computer programming may be substituted for a maximum of one year of the required (A) experience.*

V. An official transcript from a recognized business or vocational/ technical school as evidence of completion of a program consisting of at least 650 hours of instruction in the field of computer programming maybe substituted for a maximum of one year of the required (A) experience.*

VI. Graduation from the data processing course of a recognized vocational/technical high school may be substituted for a maximum of one year of the required (A) experience.

*Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Preferred Requirements:

Experience supporting and administering Microsoft Active Directory Services.
Experience supporting Office 365 Applications administration cloud and related services.
Experience installing, supporting, and maintenance of Microsoft Windows Server Operating Systems, Linux, and VMware.
Experience implementing, supporting and troubleshooting network infrastructure devices in a large production service environment, including switches, routers and firewalls.
Experience with management and usage of multi-factor authentication solutions.
Experience working with CrowdStrike security tools.
Experience with PowerShell or other scripting tools.
Ability to prioritize multiple responsibilities, multi-task and work effectively with other members of the technical team(s).
Ability to work occasional after-hours support as authorized.
Ability to work remotely if needed or be onsite as scheduled and travel between three campus locations.

Additional Information:

Salary: $3,448.52 bi-weekly/$89,661.52 annual. Grade: 25 AFSCME Full-Time Benefited position.

Closing Date: January 27, 2026

Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Please note that as a condition of employment, the final candidate will undergo Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background screenings in accordance with state regulations. The results of these screenings may impact the hiring decision.

PI281359867

To apply, visit https://www.click2apply.net/EDGxXauWMgOencOabFXXV5