Job Details

Patron Services Manager

Position Number: 6858811
Location: Seattle, WA
Position Type: Conference and Events Administration

Patron Services Manager

Seattle University

Patron Services Manager

FLSA Status: Nonexempt

Months Per Year: 12

Hours Per Week: 37.5

Employment Status: Full-Time

Work Model: On-site

Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.

Seattle University's Core Competencies

Effective Team Collaboration: Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives.

Emotionally Intelligent Communication: Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally.

Ethics and Integrity: Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions.

Flexibility and Innovation: Embraces change, approaching problems with curiosity adaptability, and is committed to making a positive impact.

Mindful Inclusion: Fosters mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness.

Outcomes-Driven Orientation: Sets clear objectives, pursues excellence, and delivers measurable outcomes while upholding Jesuit Catholic values.

Position Description

The Patron Services Manager is responsible for overseeing and coordinating all Front of House (FOH) operations for Cornish's performance and rental facilities. This role manages and supports FOH staff, including volunteers, House Managers, Box Office personnel, and Student employees, to ensure a welcoming, efficient, and positive experience for all patrons. The Patron Services Manager upholds customer service standards, facilitates smooth event operations, and serves as a key liaison between patrons, production teams, and internal departments.

Work Schedule
Varies to accommodate South Lake Union campus event schedules across the campus; includes possible weekends, holidays, and evening work.

Key Responsibilities

Team Leadership

Recruit, train, schedule, and manage employees.
Foster a positive and inclusive work environment that encourages collaboration and professional growth.
Close collaboration with team members and leadership at the South Lake Union and First Hill campuses.
May lead the recruitment of volunteers and develops and maintains a robust volunteer usher program.
Organize and design training materials and FOH resources; provide ongoing FOH staff development.
Schedule and manage all FOH Staff for internal events and rentals.
Supervise FOH teams during complex or high-profile events to ensure quality and policy compliance.

Coordination

Works closely with College Production Manager and other internal/external clients to ensure adequate staffing levels are met to support all internal/external SLU events.
Work collaboratively with Department Director to develop and implement policies for volunteers and FOH staff.
Ensure that all FOH reports are filled out and accurate, including box office and annual reporting.
Coordinate with Facilities Management and janitorial services to ensure that the lobby, bathrooms, and outdoor areas are clean and maintained during all performance/event rentals, rehearsals, and classes.
Coordinate the planning documents that pertain to all FOH events including lobby set up, Usher dispatch, catering, event timeline, etc.
Attend staff meetings and quarterly planning meetings and/or as requested.
Ensure ADA compliance regarding ticket sales, seating and building access.
Work alongside Department of Campus Services, Human Resources (HR), and Facilities Management to ensure compliance with city, county, state, and federal regulations, as well as enforcing College policies.
Helps to ensure compliance with college policies including requirements for on-campus alcohol use.
Responsible for Annual performance reviews for all direct reports.
Maintain and restock FOH inventory (signage, supplies, accessibility devices) and venue inventory alongside the Technical Supervisor.
Develop and update ticket pricing, season passes, and internal hold lists with the College Production Manager.
Performs miscellaneous job-related duties as assigned.

Customer Experience

Ensure a high level of customer satisfaction through excellent service patron needs.
Coordinate with university marketing teams to develop promotional campaigns for services.
Manage FOH, volunteer, and box office inboxes; respond promptly to inquiries from patrons.
Draft and send patron communications, including KBYG emails and urgent updates.

Qualifications

At least three years of related supervisor experience.
Knowledge and experience with MS Office Suite, Google drive and apps.
Strong interpersonal skills and ability to effectively communicate, both orally and in written form.
Comfort with answering phone calls and working directly with the public.
Ability to work positively with professional production teams, Cornish employees and students.
Ability to lift and carry up to 50 lbs.
Excellent problem-solving skills.
Strong planning and organizational skills; proven ability to effectively manage multiple priorities.
Flexibility to work nights, weekends and holidays.

Application Instructions

Please attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified.

Compensation at a Glance

Salary Range: $26.42 per hour

Seattle University has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, and not based on a candidate's gender or any other protected status.

Your total compensation goes beyond the number on your paycheck. Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation package.

Benefits at a Glance

Consistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave. For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/

All employment offers are contingent upon the successful completion of a background check.

To apply, please visit: https://seattleu.csod.com/ux/ats/careersite/8/home/requisition/3012?c=seattleu