Job Details

Network Operations Engineer

Position Number: 6989829
Location: Salt Lake City, UT
Position Type: Computing - Network/System Administration

Network Operations Engineer

Job Summary

Network Control Specialists
Monitor and support critical network elements to maintain the continuous operation of network and system infrastructure. Follow procedures to identify and validate trouble conditions and take the appropriate course of action to minimize service interruption. Perform proactive network status checks as part of normal surveillance activities, ensuring optimum performance. Work closely with various engineering groups and network control technicians to develop and implement tools and processes to improve capabilities and ensure quality service levels. Review planned and unplanned changes to network infrastructure. Ensure all networks are meeting industry standards and performance goals.
This position provides support for UEN's customers in the Network Operations Center. It is primarily focused on Network Monitoring, Management, and Maintenance.
This is a Category IIA position: Not required on campus and able to telework.
Employees and/or functions where employees are able to work remotely in order to maintain campus systems, campus operations, clinical operations, and patient care.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu
The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.

Responsibilities
Performs duties associated with the management, monitoring, and maintaining UEN's (Utah Education Network) Network Operations Center:
Monitor and support critical network elements to maintain the continuous operation of network and system infrastructure.
Follow procedures to identify and validate trouble conditions and take the appropriate course of action to minimize service interruption.
Perform proactive network status checks as part of normal surveillance activities, ensuring optimum performance.
Log into Cisco switches and routers and perform basic layer 2 and 3 troubleshooting.
Work closely with various engineering groups and network control technicians to develop and implement tools and processes to improve capabilities and ensure quality service levels.
Review planned and unplanned changes to network infrastructure.
Ensure all networks are meeting industry standards and performance goals.
Requires basic skill set and proficiency.
Conduct work assignments as directed.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required
Often: This is primarily a remote work position
Seldom: Occasional Office attendance is required
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking, bending, twisting, kneeling, squatting, crawling.
Seldom: Reaching overhead, lifting- up to 50 pounds.

Network Control Specialist, I Monitor and support critical network elements to maintain the continuous operation of network and system infrastructure. Follow procedures to identify and validate trouble conditions and take the appropriate course of action to minimize service interruption. Perform proactive network status checks as part of normal surveillance activities, ensuring optimum performance. Work closely with various engineering groups and network control technicians to develop and implement tools and processes to improve capabilities and ensure quality service levels. Review planned and unplanned changes to network infrastructure. Ensure all networks are meeting industry standards and performance goals. Requires basic skill set and proficiency. Conducts work assignments as directed. Closely supervised with little latitude for independent judgment.Requires a bachelor's (or equivalency) + 2 years of directly related work experience or a master's (or equivalency) degree.This is an Entry-Level position in the General Professional track.Job Code: P35051Grade: P13
Network Control Specialist, IIMonitor and support critical network elements to maintain the continuous operation of network and system infrastructure. Follow procedures to identify and validate trouble conditions and take the appropriate course of action to minimize service interruption. Perform proactive network status checks as part of normal surveillance activities, ensuring optimum performance. Work closely with various engineering groups and network control technicians to develop and implement tools and processes to improve capabilities and ensure quality service levels. Review planned and unplanned changes to network infrastructure. Ensure all networks are meeting industry standards and performance goals. Requires moderate skill set and proficiency in discipline. Conducts work assignments of increasing complexity, under moderate supervision with some latitude for independent judgment.Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.This is a Developing-Level position in the General Professional track.Job Code: P35052Grade: P17
Network Control Specialist, IIIMonitor and support critical network elements to maintain the continuous operation of network and system infrastructure. Follow procedures to identify and validate trouble conditions and take the appropriate course of action to minimize service interruption. Perform proactive network status checks as part of normal surveillance activities, ensuring optimum performance. Work closely with various engineering groups and network control technicians to develop and implement tools and processes to improve capabilities and ensure quality service levels. Review planned and unplanned changes to network infrastructure. Ensure all networks are meeting industry standards and performance goals. Considered highly skilled and proficient in discipline. Conducts complex, important work under minimal supervision and with wide latitude for independent judgment.Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience.This is a Career-Level position in the General Professional track.Job Code: P35053Grade: P18

Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
Network Control Specialist, I: Requires a bachelor's (or equivalency) + 2 years of directly related work experience or a master's (or equivalency) degree.

Network Control Specialist, II: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.
Network Control Specialist, III: Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience.

Preferences
Experience with Cisco Systems platforms
Experience with scripting and/or programming languages
Experience troubleshooting layer 2/layer 3 network issues

Special Instructions

Requisition Number: PRN44437B
Full Time or Part Time? Full Time
Work Schedule Summary: Schedule: Wednesday Through Sunday 7:30 AM - 4:30 PM with some mid-week flexibility.This is a weekend shift with Saturdays and Sundays mandatory.
Department: 00336 - KUEN/Utah Education Network
Location: Campus
Pay Rate Range: 65000 - 80000
Close Date: 6/9/2026
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/197511