Job Details

Student Life IT Support Professional

Position Number: 6995212
Location: Boulder, CO
Position Type: Computing - Support and Training

Student Life IT Support Professional

Requisition Number: 70577
Location: Boulder Colorado
Employment Type: University Staff
Schedule: Full Time
Posting Close Date: 24-Mar-2026
Date Posted:

Job Summary

Student Life Technology Solutions at the University of Colorado, Boulder is seeking applications for a Student Life IT Support Professional! This role provides computer technical support to Student Life departments by installing, configuring, and troubleshooting hardware and software on desktops, laptops, mobile devices, and peripherals in a Microsoft Active Directory environment. This position interacts with customers on a regular basis at the customer's location and provides a high level of customer service through prompt and professional interaction, in addition to providing customer education and recommending standard processes for computer use. It is expected overall that this customer-site-based position will develop a trusted working relationship with customers so that customers come to feel this position represents and advocates for their IT needs.
CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

The Division of Student Life consists of 30 departments that provide student support and services dedicated to helping students become successful, curious, competent individuals during their time at CU Boulder.
The work in Student Life supports all factors of the student experience, no matter what department a staff member may work in. This includes where students live, eat, make friends, build professional skills and find help if they need it. Many departments provide involvement opportunities, educational resources and support services to help students find their community and build lifelong skills. Student Life also has shared services departments that support the work and staff of our student-facing areas, including areas like center for assessment, insight and research, business services, finance, employee experience, communication and marketing and technology solutions.
With over 900 staff members in the Division of Student Life, our diverse team is uniquely positioned to personalize the student experience and advocate for students, enhancing their success inside and outside the classroom.
Student Life Technology Solutions provides technology leadership and support to the Division of Student Life. Staff have the knowledge and understanding of student and staff needs, in addition to technical expertise-making Student Life Technology Solutions a trusted partner to Student Life departments. Student Life Technology Solution's dedication, responsiveness and commitment allow them to meet customers' evolving needs and work collaboratively to serve students.

What Your Key Responsibilities Will Be

Troubleshooting and Customer Service

Manage ticket queues for assigned primary departments by working alongside teammates in a collaborative environment to diagnose, problem solve, repair, and maintain university owned computer equipment, mobile devices, and peripherals for the Division of Student Life.
Exercise independent judgment in determining the best method to resolve a given computer problem and determine whether the problem can be resolved to the customer's satisfaction within the confines of computing policies and standards of CU Boulder.
Position will regularly encounter new computer problems without a previously prescribed solution and must be able to think creatively and proactively; often conducting research and trial experiments to determine appropriate technical solutions, without compromising the integrity of the equipment.
Interact with staff and student employees on a regular basis.
Explain complex computer problems and resolutions in clear non-technical terms, provide a limited degree of computer training, and recommend standard processes for computer use.
Desktop Support Professionals are expected to conduct themselves in a professional, respectful manner at all times; managing customer relationships and expectations appropriately, adapting to the clientele they support. This also includes understanding the different audiences (staff or student employee) and interacting with each appropriately.
Serves as a liaison between OIT and Student Life for campus computer resources such as email, IdentiKey and self-service software purchases.
Serves as a liaison between OIT DDS and Student Life for in person computer deployments and configurations. This includes computer delivery and office setup.
Interpersonal skills will be required to develop rapport with all customers and develop plans to pursue needed support tasks.
Working nights and weekends may be required in case of IT emergencies such as outages and security concerns.
Responsible for safeguarding files and data against accidental or unauthorized modification, destruction, or disclosure.
Serves as a member of the Student Life IT team and collaborates.
This Position requires a valid Colorado drivers license to operate University vehicles while supporting Student Life customers across campus.

Computer and Device Management

Responsible for the management and oversight of assigned computer systems and mobile devices.
Proactively manage Windows computers using Microsoft Endpoint Configuration Manager (MECM) and Microsoft Active Directory, including management of security groups, computer principles, and Group Policy Objects.
Consult with key personnel in supported departments to determine business needs, and consequently decide how to organize and subdivide the department's Active Directory OU structure and customize the Group Policy Objects to meet the technological requirements of each business unit.
Responsible for increasing the efficiency of the team by streamlining processes using technologies like System Center Configuration Manager, Jamf Pro, Active Directory, Encryption Software, and on premise and cloud storage solutions.
Performs imaging, application deployment and patching via campus approved tools such as MECM.
Deploys new laptops and desktops using CU's secure computing framework.
Supports installation of specialized software used by 30+ departments within the Division of Student Life.
Supports specialized hardware such as cash registers, payment systems, and time clocks used in conjunction with departmental specific software systems.
Works in conjunction with IT Program manager to maintain inventory of desktop and laptop computers.
Provides backup support for AV in conference rooms and digital signs.
Provides technical support for projection, audio, and hybrid technology for conferences and workshops.
Coordinates packaging and deployment of Student Life applications.
Assists customers with hardware and software issues with iOS devices.
Works closely with main campus OIT in the management and utilization of campus tools.

Training and Projects

Attends all professional internal and external meetings as requested by supervisor.
Works independently with campus entities in meetings and collaboration efforts within broad guidelines from the department IT and professional specifications.
Expands technical skills and expertise by acquiring knowledge in new technologies, systems, applications, procedures, and tools and shares the knowledge with the Desktop Support team.
Meets with Student Life coworkers to keep current with changing system setups, configurations, customer service issues, and problem solving techniques.

Produces and Creates Reports/Summary Documentation

Creates and updates documentation for internal and customer facing knowledge bases.
Provides up-to-date written documentation for training and configurations.
Reports progress of projects and current operations of work requests.
Monitors current automated reports of client workstation status, configurations, software installations, equipment inventories, and virus and security alerts.
Communicates verbally, and in writing, project status and operational changes to managers, directors, and staff as appropriate.
Reviews processes and recommends any operational improvements to the processes.

What You Should Know

This position operates University vehicles and requires a Driver's License in good standing.

What We Can Offer

The annual salary for this position is $62,200.
Onboarding assistance is available within Student Life division guidelines.

Benefits

At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County's largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.

Be Statements

Be courageous. Be inventive. Be Boulder.

What We Require

Bachelor's degree in an information technology-related or business field. Experience in an information technology-related field may substitute for the bachelor's degree on a year-for-year basis.
One-year experience supporting IT users in a large corporate environment (over 250 users) and Microsoft OS and applications.
A current, valid Colorado driver's license or the ability to obtain one.

What You Will Need

Customer service skills.
Ability to communicate with a range of people at various levels of an institution.

Special Instructions

To apply, please submit the following materials:

A current resume.
A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.
Please apply by March 24, 2026, for consideration.
Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.
In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

To apply, visit https://jobs.colorado.edu/jobs/JobDetail/Student-Life-IT-Support-Professional/70577