Job Details

Technology Support Specialist II

Position Number: 7013386
Location: Kentfield, CA
Position Type: Computing - Support and Training

Technology Support Specialist II

Salary: $50.44 - $55.61 per hour
Closing Date:
Job Type: Full-time
Location: Kentfield - In Person, CA

Description

Priority Screening Date: April 7, 2026To Apply: Technology Support Specialist IIOpen Until Filled
*More than one applicant may be hired from this posting.
COMMITMENT TO DIVERSITY
College of Marin (COM) is committed to cultivating a proactively supportive, inclusive, and accountable environment where equity, equity-mindedness, anti-racism, and social justice are valued, centered, and practiced. Our mission is to employ qualified administrators, faculty, and staff who are dedicated to student success and committed to an inclusive, anti-racist campus culture that demonstrates sensitivity to and respect for a diverse population. We serve a county population of approximately 250,000 residents.

Based on fall 2025 credit enrollment data, the diversity of students at the College includes greater representation than the county with regards to enrollment with Hispanic/Latinx (37% of enrollment), Asian (7%), Black/African American (3%), white (44%), and multi-racial (7%) students. The high-quality education and training at the College are made possible by our faculty and staff who are committed to excellence. As of fall 2024, College of Marin's workforce includes Hispanic/Latinx (17%), Asian (7%), Black/African American (5%), white (57%), and multi-racial (3%) employees.

College of Marin does not discriminate in employment on the basis of, or perception of, race, ethnic group identification, ancestry, color, religion, age, sex, national origin, sexual orientation, physical disability, mental disability, gender, gender identity, gender expression, marital status, medical condition, pregnancy, genetic information, family and medical care leave, military or veteran status, or prior record of arrest or conviction, and is subject to Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as amended, Civil Rights Act of 1991, Americans with Disabilities Act of 1990, and Section 504 of the Rehabilitation Act of 1973. In accordance with Executive order 11246 (as amended), the College of Marin is an Equal Opportunity Employer.

POSITION OVERVIEW
Under general supervision, performs the more information technology (IT) technical and customer service functions in providing technical support to staff, faculty, administrators, students, and other facility users; supports System and Network Administrators with network and server infrastructure operations; participates in project management of large-scale technology deployment and other similar projects; may provide lead guidance and training to other Technology Support Specialists and student workers; and performs related duties as assigned.

DISTINGUISHING CHARACTERISTICS
A Technology Support Specialist II is distinguished from Technology Support Specialist I in that in addition to performing all of the support duties of a Technology Support Specialist II, an incumbent assists with maintaining and configuring network and enterprise system hardware and software.

Essential Functions

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

Receives and responds to IT Service Center tickets, inquiries and requests for technical assistance from students, faculty, staff and administrators on computer software and hardware, printers, local area networks, various server platform connections, wireless connections, and support and secure remote access; resolves tickets or assigns to higher-level staff.
Troubleshoots, diagnoses and resolves first- and second-tier hardware, software, audio-video, computer imaging and network connectivity problems on-site or remotely; opens, logs and documents action taken on problem calls in the IT Service Center software; independently resolves complex problems; confers with supervisor for direction on handling more complex problems.
Assists lower-level staff with escalated situations or more complex issues including multi-user issues and hardware/software failures; coordinates cross-functional teams to define and develop end-user problem-resolution plans; tracks milestones and deliverables, responds to issues if necessary and provides feedback to management.
Installs and configures desktop computers, mobile devices, VoIP devices, network printers, scanners, readers and other peripheral equipment and runs tests to ensure proper equipment functioning; performs hardware and software tests using diagnostic and testing equipment and communicates with vendors as needed to identify and resolve technical issues; may install and provide user support for Apple devices and related software.
Installs, configures, patches, upgrades and maintains computer operating systems and application software as assigned while ensuring compliance with defined requirements and compatibility with the network before release to users; modifies software to satisfy user requirements; analyzes computer and software needs for future expansions.
Configures and administers standard network server application software as assigned; operates basic network services such as LAN switching, phones, voicemail, wireless, and Unified Communications; may install and connect cables, IP cameras, wireless access points, Wi-Fi, network cards and other network access components.
Monitors and responds to security alerts and incidents by reviewing alerts and collecting information on potential threats; consults with a designated cybersecurity staff for guidance on conducting initial investigations as needed; escalates critical threats or issues.
Operates Mac OSX platform, Microsoft domain security groups, AD, GPOs, DHCP, DNS, network resources, and other trending technologies; performs advanced user and device account operations.
Fosters an environment that embraces equity-minded practices, integrity, trust and respect. Supports, implements and promotes compliance with the District's Diversity and Equal Employment Opportunity Plan in all aspects of employment and education; increases cultural and ethnic diversity in staffing, programs and services.

OTHER DUTIES

Attends meetings as assigned.
Assists in technology project management including managing work plans for components of larger projects and overseeing new technology deployment processes.
May be required to respond to emergency situations in off-hours, or to work off-hour shifts for scheduledmaintenance.
Represents the College and/or department on internal and external committees, as directed.
Refers people to other offices, services, campus locations and resources as appropriate.
Performs related duties as assigned.

Requirements & Desirables

REQUIREMENTS
Education and Experience:

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be an associate degree in computer information systems or a related field; or at least four years of experience in computer help desk services, including providing user support and analyzing/solving computer hardware, software, network and applications problems; or an equivalent combination of training and experience.
Demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, sexual orientation, and ethnic backgrounds of community college students.

Licenses and Certificates:

A combination of CompTIA, ITIL, Microsoft and CISCO certifications designated at time of hire may be substituted for the educational requirement.

Desired Qualifications:

Proficiency with lab imaging, System Center Configuration Manager (SCCM), Apple Remote Desktop, Windows, Mac, Office productivity tools, instructional applications, and OSI Model troubleshooting.
A bachelor's degree in computer information systems or a related field
A valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
Bilingual skills in a designated second language.

KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of:

Practices, methods and operation of a user support desk including hardware, software, operating systems and characteristics.
Principles, practices, methods and techniques of customer service and end-user relationship management.
Current Microsoft server and desktop OSs, Windows server 2012R2, AD, Exchange, SCCM, backup, datacenter operations, network switching, network monitoring, threat monitoring, security incident management, server-based desktop management, and instructional application support.
Microsoft domain, network image deployment methods, instructional equipment and proper documentation.
Internet sources to develop, extrapolate and apply solutions to current problems.
Microsoft Azure cloud, VLANs and principles of switching and routing.
Safety policies and safe work practices applicable to the work being performed.

Skills and Abilities to:

Obtain accurate and complete information from end users, in person, by telephone or through electronic means to identify their needs and problems and develop responses and solutions.
Understand and be sensitive to and respectful of the diverse academic, socio-economic, ethnic, cultural, disability, religious background and sexual orientation of community college students, faculty and staff.
Perform and/or coordinate routine to highly complex tasks and projects related to installation, maintenance and upgrade of computing equipment, infrastructure and systems.
Troubleshoot, diagnose and resolve computer hardware, software and network connectivity problems and make modifications and repairs.
Exercise sound, independent judgment within procedures and policy guidelines
Analyze situations accurately, exercise sound judgment and adopt effective courses of action.
Prepare clear, concise and accurate systems documentation and reports of work performed.
Understand, interpret, explain and apply applicable rules, regulations, policies and procedures, laws, codes and ordinances.
Communicate effectively, both orally and in writing.
Understand and follow written and oral instructions.
Operate a computer and use standard business software.
Establish and maintain cooperative and effective working relationships with others.

CONDITIONS OF EMPLOYMENT
Prior to employment, the selected candidate will be required to complete the following:

In accordance with Federal Law all employees must provide proof of eligibility to work in the United States.
Criminal Justice/Fingerprint Clearance.
California Education Code, Section 87408.6 requires persons employed by a community college in an academic or classified position to submit to a TB risk assessment developed by CDPH and CTCA and, if risk factors are present, an examination to determine that he or she is free of infectious TB; initially upon hire and every four years thereafter.
DISASTER SERVICE WORKERS: All Marin Community College District (MCCD) employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the MCCD requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. For more information, please see the MCCD Emergency Operations Plan.
Candidates applying for positions with the Marin Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

REQUIRED APPLICATION DOCUMENTS
The following documents must be attached to your application in order to render it complete.

Cover Letter describing your interest in the position, including how you meet the minimum requirements and are qualified to perform the essential functions as listed in this job posting. In your response, describe how you promote equity, inclusion, and accessibility when providing technical support to a diverse college community. Please share a specific example.
Resume
Certifications or Transcripts: Copies of professional IT certifications (such as CompTIA, ITIL, Microsoft, or Cisco) and/or transcripts conferring your college degree (or coursework you are using as the basis for meeting the requirements described above)

Supplemental & Salary Information

PHYSICAL AND MENTAL DEMANDS
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Physical Demands:
While performing the duties of this class, employees are regularly required to communicate with others in person, over the phone and electronically; move about the office and campus; operate a computer and other office productivity machinery; and perform repetitive movements of hands or wrists. The employee is frequently required to lift up to 50 pounds. Specific vision abilities required by this job include the ability to observe details at close range. Mental Demands:
While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; use math and mathematical reasoning; observe and interpret people and situations; learn and apply new information and skills; perform highly detailed work; work on multiple, concurrent tasks with frequent interruptions and under intensive deadlines.
WORKING ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Employees work under typical office conditions. Some work requires using ladders and stairs.

The employee may be required to travel to locations other than assigned work site, and occasional evening, holiday and/or weekend work may be required in accordance with the collective bargaining agreement.

WORK SCHEDULE
Campus: Kentfield
Full-time Equivalent: 1.0 - Full-time
Months per Year: 12
Work Days/Hours:
Monday - Friday
7.5 Hours per Day
37.5 Hours per Week.

CLASSIFICATION & RETIREMENT PLAN
Employees in classifications represented by the California School Employees' Association (CSEA)Chapter 196 and are required to comply fully with the CSEA/Marin Community College District (MCCD) Collective Bargaining Agreement. General information regarding rights and responsibilities under the Agreement can be found in the Collective Bargaining Agreements section of our Human Resources site. CSEA employees are also members of the California Public Employees Retirement System (CalPERS), to which the member contributes up to 8% of their reportable compensation on a monthly basis.

SALARY INFORMATION
FLSA Status: Non-exempt
Salary Grade: CSEA 194
Full Salary Range: $50.44 - $61.31 per hour
Starting Salary Range: $50.44 - $55.61 per hour (Step 1 to 3). Normal entering step is Step 1.

Please refer to the Salary Schedule for detailed information.

SELECTION PROCESS

Please be sure to review the Required Application Documents section below to ensure that you are attaching everything required. Incomplete applications will not be accepted.
All application materials must be received by the Priority Screening Date to be considered during the initial screening.
Applications received after the priority date may be considered thereafter at the discretion of the College until the position is filled.
The initial screening will begin after the priority date, and applicants will be notified of their status, either way, thereafter. Applicants selected for interview will be contacted separately to schedule an interview appointment with the screening committee.
This position performs its duties on both the Kentfield and Indian Valley (Novato) campuses, so if not already residing within the Bay Area, the successful candidate must be willing to relocate.
Regrettably, College of Marin is not able to offer reimbursement for travel or relocation at this time.

THE BENEFITS OF EMPLOYMENT WITH COLLEGE OF MARIN
CSEA Full-time Employees:
Medical Insurance: The District offers six plan options through Kaiser and Blue Shield. Effective 10/01/2025, the District's contributions for medical insurance coverage are as follows:

Employee-only: $1,700/month
Employee plus one dependent: $2,400/month
Employee plus two or more dependents: $2,900/month

Dental and Vision Insurance - Delta Dental and VSP vision plans for employee and dependents, with no cost to employees
Vacation Leave - 90 hours of accrual annually, with additional accrual after 3, 10, and 14 years of service.
Paid Holidays - 17 paid holidays annually, which includes a paid winter holiday break at the end of December.
Sick Leave - 7.5 hours per month, 90 hours per year
Retirement through CalPERS - MCCD contributes 27.05% of employee's creditable earnings to CalPERS on a monthly basis (2024/2025). Vested after five (5) years. Mandatory employee contribution for 2024/2025 is 7% - 8%, depending on original date of membership and prior membership status.
Life Insurance - $50,000, with the option to purchase additional voluntary life insurance for the Lesser of 5x base annual salary or $500,000
Additional Retirement Savings Plans -Employees are also eligible to participate in a voluntary, tax-advantaged 403(b) or 457(b) retirement savings plan.
Short-Term Disability & Long-Term Disability (employee paid), Flexible Spending Accounts (FSA's), Employee Assistance Program (EAP)

Additional Benefits (at no cost to employee):

24/7 Helpline through the Employee Assistance Program (All members)
24/7 Physician Access through MD Live (Blue Shield members).
Expert Medical Opinions through Teladoc (All members).
Generic Medications through Costco (Blue Shield members).
Enhanced Cancer Benefit through Contigo Health (Blue Shield members).
Hip, Knee, and Spine Surgical Benefit through Carrum Health (Blue Shield members).
Personal Health Coaching through Vida Health (Blue Shield members).
Physical Therapy for Back and Joint Pain (Blue Shield members).
Discounts for Gym memberships, Hearing Aids and LASIK Eye Surgery (Blue Shield members).
ClassPass Kaiser Permanente has teamed up with fitness industry leader ClassPass to make it easier for employees to exercise from the comfort of their homes. (Kaiser members).

For more information regarding MCCD's comprehensive benefit plans, please see our Marin Community College District 2025/2026 Employee Benefit Guide (Download PDF reader)

To apply: https://www.schooljobs.com/careers/collegeofmarin/jobs/5251974/technology-support-specialist-ii?pagetype=promotionalJobs