Job Details

IT & Business Systems Coordinator

Position Number: 7086872
Location: Salt Lake City, UT
Position Type: Computing - Network/System Administration

IT & Business Systems Coordinator

Job Summary

The University of Utah Campus Store is seeking a IT & Business Systems Coordinator to provide day-to-day support for the Campus Store's business systems and operational technology. This role assists with system support, coordination of operational tasks, and technology needs across retail, e-commerce, warehousing, and event environments.

The Campus Store operates on NetSuite as its primary business system (ERP), supporting retail, e-commerce, and operational processes. A key component of this role includes supporting point-of-sale (POS) systems, including NetSuite Point of Sale (NSPOS), particularly during events and peak operational periods.

Working under the direction of the Assoc. Director of Operations, this role follows established processes and provides an opportunity to build experience in systems, operations, and retail technology in a fast-paced environment.

Employees at the University of Utah Campus Store enjoy a wide range of benefits that support both personal and professional well-being. These include:
Employee discounts on Campus Store merchandise
Opportunities for career growth and advancement within the store
Flexible scheduling opportunities.

The Campus Store is consistently ranked among the top 15 institutionally run stores in the nation and proudly serves over 40,000 students, faculty and staff, along with millions of visitors each year. Learn more about our mission and values here www.store.utah.edu

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

Responsibilities
Serve as a point of contact for day-to-day system and process support requests
Troubleshoot basic system issues and escalate more complex items as needed
Assist with testing system updates, configurations, and process improvements
Maintain organized documentation of processes, procedures, and training materials
Support communication related to system updates and changes
Provide support for NSPOS and related point-of-sale hardware across store and event environments
Assist with setup, testing, troubleshooting, and teardown of POS systems for events, including athletics and campus activities
Help ensure POS devices and peripherals are functioning properly during operations
Troubleshoot basic POS issues and coordinate resolution with internal teams or University IT
Assist with preparation and organization of POS equipment for events and off-site deployments
Provide increased support during scheduled events and peak operational periods throughout the year
Help track progress of active projects and maintain organized documentation
Assist with scheduling meetings and coordinating timelines
Support tracking of tasks, deadlines, and follow-ups
Maintain records of project updates and outcomes
Submit and help track network-related requests with University IT
Assist with maintaining device compliance records, including annual PIM (Protected Information Management) processes
Follow established procedures to support compliance and documentation requirements
Escalate issues or concerns to the Business Systems Administrator as needed
Assist in coordinating the annual physical inventory process in partnership with WIS, the external inventory vendor
Support inventory preparation, counting activities, and follow-up tasks
Help track inventory documentation and reconciliation activities
Provide day-to-day guidance to part-time student employees or interns
Assist with assigning tasks and monitoring progress
Support training on systems, tools, and procedures
Communicate concerns or support needs to the Business Systems Administrator

Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
Requires a bachelor's (or equivalency) + 2 years of directly related work experience or a master's (or equivalency) degree.

Preferences
Bachelor's degree in Business, Information Systems, or a related field (or equivalent combination of education and experience)
0-2 years of experience in operations, retail support, IT support, or a related role
Relevant internship, campus job, or part-time experience will be considered
Strong organizational skills and attention to detail
Clear written and verbal communication skills
Willingness to learn business systems such as ERP and POS platforms (NetSuite experience is a plus)
Basic familiarity with workplace technology (computers, devices, peripherals, POS equipment)
Experience in retail, customer service, or event support environments is a plus
Ability to work occasional evenings or weekends during events

Special Instructions

Requisition Number: PRN44762B
Full Time or Part Time? Full Time
Work Schedule Summary: M-F, 8a-5p, some weekends, holidays and late nights.
Department: 00435 - University Campus Store
Location: Campus
Pay Rate Range: $50,000 - $60,000 DOE
Close Date: 7/16/2026
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/200320