Job Details

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North Carolina Central University
  • Position Number: 1918720
  • Location: Durham, NC
  • Position Type: Computer and Information Technology

Technology Support Technician - Helpdesk Support Technician

North Carolina Central University

Closing Date: 6/8/2020 at 11:55 PM

Primary Purpose of Position:
The primary purpose of this positon is to serve as a member of the NCCU ITS helpdesk (ETAC), which is the frontline point of contact for NCCU's faculty, staff and students. This position assists with solving technical issues and directing issues to the appropriate division within the department

Minimum Education/Experience:
High school diploma or equivalency and one year of experience in the field of technology related to the area of assignment; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.

Required Knowledge, Skills, and Abilities:
One year providing end-user support for PC and Mac desktop and application software OR one year installing, upgrading, troubleshooting and repairing personal computers in a technical environment. One year of experience using a remote desktop support tool and ticket tracking software. Strong interpersonal and communications skills, great phone skills and mechanical skills, at least 2 years of experience in customer service are required. Must be able to communicate clearly and concisely both verbally and in writing. Proficiency in English.

Special Instructions to Applicants:
For employment/re-employment priority, this vacancy is treated as Pay Plan Conversion IT01.

This is re-advertisement. Previous applicants will be considered and need not reapply.

To be considered for this position please visit our web site and apply on line at the following link:

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

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