Job Details

Director of Student Onboarding & Success

Position Number: 9867344
Location: West Hartford, United States
Position Type: Student Affairs and Services

Director of Student Onboarding & Success

Position Summary

Provides strategic leadership for the University's comprehensive new-student experience, guiding students from admission deposit through the completion of their second academic year. Develops, coordinates, and assesses initiatives that support enrollment conversion, successful changeovers, engagement, belonging, and retention.

Leads new student orientation, changeover programming, first-year experience initiatives, and second-year success efforts, working closely with the parent and family engagement personnel and academic and student affairs partners to create a seamless student journey. Using institutional data, the identifies students who could benefit from additional support during academic, social, and personal changes, develops targeted interventions, and continuously improves programming to increase orientation participation, yield, student success, and retention. Performs all duties in full support of the University's goals and mission, understanding that the positive and effective execution of these duties are instrumental to the education of the University's students.

Hiring Range: Budged starting salary is $66,750 to $77,000, depending upon experience

Job Duties:

Strategic Leadership

Develops and leads the University's comprehensive onboarding strategy from deposit through the end of the second year.
Establishes measurable goals aligned with enrollment, student success, and retention priorities.
Leads institutional planning for new-student transitions in partnership with academic and student affairs leadership.

Onboarding & Orientation Programs

Leads First-Year Orientation, Transfer Orientation, Family Orientation, Opening Weekend, and Winter Orientation.
Recruits, trains, and supervises the Orientation Leader program and student staff team.
Chairs the Onboarding Committee, coordinating representatives from Admissions, Advising, Registrar, Student Financial Services, Residence Life, Accessibility, Health Services, Public Safety, and Enrollment.

Transition & Retention Programming

Develops and leads First Six Weeks and Weeks of Welcome programming to sustain engagement after orientation.
Designs catch-up pathways for students who miss orientation, mid-year entrants, and transfer students.
Develops Sophomore Success initiatives, including a sophomore retreat, involvement and leadership pathways, and re-engagement outreach for at-risk second-year students.

Data-Informed Retention Management

Monitors orientation registration and attendance in real time; identify no-shows within 24 hours and coordinate immediate outreach.
Establishes and tracks attendance as a formal KPI, distinct from registration.
Tracks first-year and second-year persistence by orientation participation status and recommend interventions.
Produces an annual report on orientation attendance, yield conversion, satisfaction, and retention outcomes.

Partnerships

Coordinates consistently with Admissions, Academic Advising, Residence Life, Student Engagement, Accessibility, Financial Aid, Health Services, Public Safety, Faculty, Marketing, and Enrollment Management.

Supervisory Responsibility

Chairs the Onboarding Committee; directly supervises Orientation Leaders, Returning Student Mentors (Red Caps), and a Graduate Assistant (if available).

Performs other duties as assigned.

Education:

Master's Degree required.

Special Skills:

The ability to work effectively with diverse groups.

Close Date:
Open Until Filled: Yes
Posting Number: PS1249P

For full application instructions and position description, visit: https://hartford.peopleadmin.com/postings/7988