Job Details

Analyst
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Position Number: 5189606
Location: Lubbock, TX
Position Type: Admissions/Enrollment

Analyst
Lubbock
37328BR
Undergraduate Admissions

Position Description
Analyzes and coordinates office services such as personnel, budget preparation and control, fiscal affairs, equipment utilization, records control, and special management studies.

Major/Essential Functions

Handle and maintain confidential records on all Texas Tech University prospects and applicants
Research issues regarding application documents and problem solve; anticipate next steps and prioritize workload
Answer calls through call center software and provide accurate information to callers regarding TTU processes, policies, and next-steps
Utilize independent judgment and critical thinking to anticipate next steps and prioritize workload
Cross train on all process within Undergraduate Admissions processing
Oversee assigned files as well as a specialization within the unit, ensuring accuracy and timeliness in processes

Required Qualifications
Bachelor's degree in job related field plus one year of related experience; OR a combination of related education and/or experience to equal five (5) years.

Preferred Qualifications

Working knowledge/proficiency in operation of Microsoft Office Suite, ten key and call center software, as well as admissions policies and procedures, enrollment goals, and university facts
Ability to learn and become proficient with customer relationship software and various other software applications is required
Must be able to communicate effectively with prospective students, parents, and other constituents
Must be comfortable in busy, open concept room with shifting priorities
Effective interpersonal and problem solving skills
Excellent verbal and written communication skills
Experience working in post-secondary environment preferred
Previous customer service experience helpful

To apply, visit workattexastech.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.