Job Details

Lead Specialist
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Position Number: 5245737
Location: Lubbock, TX
Position Type: Laboratory and Research

Lead Specialist
Lubbock
37563BR
Registrar

Position Description
Performs advanced, specialized work to assist in the organization and implementation of various projects and programs. Work is performed under minimal supervision within established policies with latitude for independent judgment. Works on special projects as assigned. May substitute for supervisor during his/her absence.

Major/Essential Functions
Fulfill transcript requests, including researching and problem-solving any issues related to the request and working with customers for resolutions.
Provide excellent customer service for all student record requests, including but not limited to transcripts, notarizations, verifications. Ensures proper documentation of customer service in related systems.
Assist the Unit Manager with researching, reviewing and resolving escalated requests and issues and providing professional case responses.
Assist with unique record updates such as posthumous degrees, pre-banner coursework entry, student conduct and deceased notations.
Provide assistance with any special project as needed.

Required Qualifications
High school plus six years experience in related field. Additional education may substitute for experience on a year for year basis.

Preferred Qualifications
Ability to communicate effectively in both written and spoken formats with internal and external customers.

To apply, visit workattexastech.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.