Job Details

Overnight Lead Information Desk Attendant
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Position Number: 5187595
Location: Moscow, ID
Position Type: Secretary and Administrative Assistants

University of Idaho

Overnight Lead Information Desk Attendant

Location: Moscow

Division/College: Auxiliary Services-MID

Employee Category: Classified

Pay Range: $19.00 per hour or higher depending on experience

FTE: 1

Full/Part Time: Full Time

Position Summary:
The Overnight Lead Information Desk Attendant will provide a high level of customer service to students, staff, and visitors at the 24-hour information desk.

Duties may include:

Mail distribution
Issuing building access
Helping residents with a wide variety of questions and concerns
Handle confidential information
Assist with building security
Provide leadership and guidance to the information desk team
Perform administrative tasks
Assist the Resident Services Manager
Working overnight shifts
Being a resource in Housing policies and procedures
Independently solve problems within the scope of their authority
Other duties as assigned

Minimum Qualifications:

None

Experience providing customer service

Preferred Qualifications:

High School diploma or equivalent
Experience working as an Information Desk Attendant or in a related position
Experience living in a residence hall

Demonstrated ability to:

Communicate effectively verbally and in writing
Solve problems and troubleshoot a variety of issues
Accurately complete tasks with high attention to detail
Use word processing, spreadsheet, and email software
Use computer systems to store and organize information
Explain complex policies and procedures
Work with minimal supervision
Follow written instructions
Work under pressure in a high-volume environment

Physical Requirements & Working Conditions:
Ability to:

Move about and between venues for extended periods of time up to a full day of work in any weather
Place and retrieve items at a variety of heights for an extended period of time
Lift, carry or otherwise move 10 pounds regularly
Lift, carry or otherwise move 50 pounds occasionally

Ability to: Move about and between venues for extended periods of time up to a full day of work in any weather Place and retrieve items at a variety of heights for an extended period of time Lift, carry or otherwise move 10 pounds regularly Lift, carry or otherwise move 50 pounds occasionally

Required Licensures, Certifications or other

Posting Number: SP004391P

Posting Date: 04/16/2024

Closing Date:

Open Until Filled: Yes

Special Instructions:
To receive first consideration, please submit a letter of qualification, current resume, and references (last 3 supervisors) no later than April 30, 2024.

In your letter of qualification, using details and examples, please address all of the required and preferred qualifications for this position and how your experience and skills align.

If you would like to see the full job description, please contact Christy Day at cday@uidaho.edu.

Background Check: Applicants who are selected as final possible candidates must be able to pass a criminal background check.

To apply, please visit: jobs.uidaho.edu

EEO Statement
University of Idaho is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.