Job Details

Under the Guidance of the Associate Director of Admissions and Recruitment, the part-time Admissions Counselor will assist with first point of contact for prospective students, applicants, new students, and current students to Bunker Hill community College through walk-in visits to the Admissions & Recruitment office on the Charlestown Campus. The position will be in-person, task focused and consistent on a day-to-day basis engaging with those students' seeking answers to questions about the Admissions & Enrollment process at Bunker Hill. In addition, the professional in this role will participate in the Admissions and Recruitment office staff meetings and Enrollment Division meetings to stay up to date on important information relating to admissions & enrollment at the College. The person in this position will support the continuous goal of providing a student-centered approach for all students to the College at every entry point.

Specific Duties:

• Engage and meet directly with students in-person at the Charlestown Campus to answer questions about the admissions and enrollment process;
• Outreach and follow up with students from point of inquiry through acceptance utilizing the customer relationship management (CRM) system, TargetX and other student information systems such as Ellucian-Colleague
• Meet with new transfer students and review transcript(s) utilizing Transferology to identify transfer credit and recommend courses for transfer
• Inform students of the resources for learning about all Massachusetts City & State Transfer Programs
• Assist students with understanding the process of paying for college, Financial Aid, Scholarships, Payment Plans, etc.
• Review and respond to email inquiries sent to the Admissions Office email account
• Assist with on-campus recruitment activities; information sessions, campus tours.
• Refer students to appropriate offices for additional services, serve as a liaison for students by interacting with college staff/administration/faculty by responding to student complaints, researching problems, initiating problem resolution, and resolving problems
• Complete call campaigns for outreach to prospective students, applicants and newly accepted students to help navigate their next steps;
• Ensure students are aware of and connected to the support services at BHCC;
• Work Saturdays 9am - 2pm in January for Start Now Saturday enrollment events during peak registration
• Perform other duties as assigned

• Bachelor's degree required or an equivalent combination of education, training and experience involving college admissions, academic advisement, career development, or an equivalent combination of education, training and experience;
• Experience in using a CRM, student information systems and technology as well as MS Word, Excel, and Outlook;
• Excellent, demonstrated verbal and written communication skills;
• Ability to work independently and as part of a team;
• Adaptable to changing circumstances and ability to multi-task in a fast-paced environment;
• Proven ability to work with diverse, staff, student population & faculty;
• Demonstrate a strong understanding of cultural competency;
• Able to communicate effectively to different audiences;
• Ability to work on campus Monday, Wednesday & Friday and Saturdays for peek enrollment

Preferred Qualifications:

• Experience working in a community college; Preferably an Admissions, Advising or Enrollment department
• Written and spoken proficiency in more than one language

Salary: 18.5 hours per week - $30.03/Hour (MCCC/Non-Benefited)

Review Date: To Ensure Consideration Application Materials Must Be received by December 12, 2022

Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

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