Job Details

Program Supervisor
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Position Number: 5187362
Location: Boston, MA
Position Type: Student Affairs and Services

Program Supervisor

About the Opportunity

ABOUT THE PROGRAM:

The N.U.in Program is one of Northeastern's signature first-year experiences - an experiential and academic program that expands students' Northeastern education into worldwide locations.

The Program Supervisor facilitates everyday operations for a pathway program; serves as a point of contact with the partner for day-to-day operational work to ensure that the program services are provided efficiently and effectively.

The Program Supervisor collaboratively fosters a warm and welcoming community where members demonstrate concern for those within and without their community and that challenges students to acknowledge and overcome their assumptions in the pursuit of mutual respect for individuals of diverse cultures, life experience, and beliefs.

The Program Supervisor troubleshoots issues and ensures quality in collaboration with the Assistant Director and the Student Success Manager. This work typically involves organizing logistics and coordinating a variety of program activities, as well as on-call duty. The Program Supervisor contributes to student development and associated programming, monitoring, and evaluation activities. Other responsibilities include routine handling of financial transactions and marketing and events administration.

Note regarding duration: The Program Supervisor role may be a six month appointment depending upon need.

The role is a full-time, benefits-eligible position that requires the person in this role to live on-site with students at one or more N.U.in locations globally. During the fall semester, this individual will live on-site and oversee the operations for one N.U.in Program location.

The Program Supervisor will collaborate with other campus partners on program planning projects and specific goals (e.g., communications, enrollment, yield) to ensure student and programmatic success.

Additional Information: Site staff on-site assignment decisions are made on an on-going basis. Our aim is to build teams that will work well together to fulfill the mission of the university, and as such location assignments are subject to change based on the program management needs. Cultural and language experience in the regions we operate, and location preferences are considered. Careful attention is given to everyone's skills and experience.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

Program Delivery

Implement program activities and troubleshoot to ensure excellent service and support in all N.U.in Program areas (residential life, student services, programming, academics, service learning, etc.) per agreements between Northeastern University and partner or global network institutions.
Plan for and organize resources, assign, and delegate activities, and measure results to achieve program expectations.
Collaborate with onsite staff to ensure program alignment.

Program Operations

Administer program operational and administrative processes and procedures.
Serve on various working groups and committees to improve future on-site operations.
Contribute to content creation and logistical planning of staff training and student pre-departure and on-site orientations.
Report and collaborate with central staff and report on expense projections and spending.
Complete monthly reconciliation and transactional tracking of operating budget.
Ensure all financial matters align with Northeastern University's expectations and follow Northeastern University fiscal policies.
Serve as an event coordinator and liaison for Northeastern guests during site visits.
Attend meetings, provide reports and updates, and participate in a final debrief session.

Student Engagement and Development

Encourage student academic success and connect students to academic resources.
In collaboration with others, develop and implement engagement programs that address students' personal, intellectual, and cross-cultural growth, including understanding and appreciation of issues of diversity.
Oversee the coordination and facilitation of on-site programs and excursions, including experiential training and mentoring.
Responsible for student, community, and program assessment with strategic and innovative approaches to address the findings.
Support students in their transition to the host country and return to the United States, in collaboration with colleges and departments on transition support initiatives, including orientations.
In collaboration with others, administer comprehensive communications to promote the program through proactive social media content and other engagement methods.

Student Conduct Support

May participate in administrative hearings with students regarding alleged policy violations, adjudicate cases, assign sanctions, and make referrals when necessary.
Facilitate development of an environment that stimulates student responsibility and accountability; supports respect for peers; and creates an environment conducive to comfortable living, studying, and sleeping.

Emergency Response

Provide immediate emergency support by serving in an on-call capacity and work cooperatively with others to resolve issues if and when need arises.
Elevate issues and provide outreach to emergency contacts as appropriate for information purposes and/or problem resolution.

Relationship Building and Collaboration

Build and maintain strong relationships with Student Life partners to support program success.
Maintain a strong understanding of the student academic experience and report student academic concerns to GEO Pathway Programs staff, as necessary.
Connect students to resources at host institution and Northeastern University as needed and follow through with students to ensure success.
Consult with GEO Program Management staff to ensure experiential learning opportunities are structured and meet Pathway Programs goals.

Leadership

Actively participate in or coordinate team activities.
Contribute to the design and development of training.

MINIMUM QUALIFICATIONS:

Intermediate knowledge of program administration, evaluation, and development.
Understanding of NAFSA: Association of International Educators' professional ethics and competencies.
Flexibility and demonstrated ability to navigate ambiguity and take actions that satisfy diverse interests.
Demonstrated history of supporting, advocating for, and/or leading DEI initiatives and values.
Effective organizational, communication, time management, problem-solving skills, and attention to detail.
Proven ability to coordinate and manage events for large groups with enthusiasm and attention to detail.
Proven ability to work well under challenging conditions, demonstrate sound judgement, and take actions that satisfy diverse or competing interests while achieving programmatic goals.
Ability to gather, organize, analyze, and present data using MS Office and other applications.
Experience with budget reporting
Fluent in English.
Location/area expertise and local language proficiency preferred (if applicable)
Knowledge and skills required are normally acquired through a bachelor's degree (or equivalent) and a minimum of 2 years of demonstrated student service experience or higher education experience in a residence life or student affairs capacity that includes experience with team coordination , working with diverse groups of staff; and living, working, or studying abroad - or demonstrated equivalent transitionary periods/experiences; working closely with high school or undergraduate students (in a counselor, residence life, student affairs, or related role); and crisis management, mediation, and conflict resolution.

Position Type

Student Services

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.

To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Program-Supervisor_R124290